Ojai Valley Inn & Spa logo

Jimmy's Pub - Busser

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $16.90
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
flexible scheduling

Job Description

Ojai Valley Inn is a prestigious resort nestled in the scenic Ojai Valley. Renowned for its exceptional service, luxurious amenities, and breathtaking natural surroundings, the resort offers a unique blend of relaxation and sophistication to its guests. As a historic and well-established destination, Ojai Valley Inn provides a serene escape with top-tier dining experiences, wellness facilities, and impeccable guest services. This renowned resort continually strives to exceed the high expectations of its guests by maintaining a standard of excellence across all departments, including its distinguished restaurants.

The role of the Busser at the Ojai Valley Inn Restaurants is a vital position focused on supporting the dining experience and overall guest satisfaction. This full-time position involves a variety of duties aimed at maintaining a clean, organized, and welcoming restaurant environment. The Busser is responsible for clearing and resetting tables between courses, refreshing guest drinks, and assisting with the setup and breakdown of the restaurant space. This role requires a high level of awareness to anticipate guest needs and contribute actively to a smooth and enjoyable dining experience.

The Busser's professional conduct, friendly demeanor, and teamwork are crucial to embodying the Ojai Valley Inn's standard of service. By providing diligent support to servers and engaging politely with guests, the Busser helps foster an inviting atmosphere that reflects the resort’s commitment to excellence. They also ensure that all restaurant areas are tidy and prepared to meet various event and dining requirements throughout the day. This job requires a flexible work schedule, including nights, weekends, and holidays, to accommodate the resort's dynamic service demands.

This role is essential not only for operational efficiency but also for enhancing guest satisfaction by ensuring that dining spaces are impeccably maintained with attention to detail. The Busser contributes to the resort’s philosophy of hospitality, which prioritizes professional appearance, integrity, courteous interactions, and proactive service. Candidates for this position must be able to handle physical demands such as standing for extended periods, moving furniture, and executing safety procedures promptly and efficiently. The effective performance in this role supports the resort’s overall mission to deliver an outstanding and memorable experience to every guest that visits the Ojai Valley Inn.

Job Requirements

  • Ability to work flexible hours including nights, weekends and holidays
  • must be able to stand and walk continuously for extended periods
  • ability to lift and move objects up to 50 lbs
  • capable of performing physical activities such as bending, kneeling, stair climbing, and pushing/pulling heavy items
  • must maintain a professional appearance and demeanor
  • excellent communication skills
  • must follow all safety and emergency procedures
  • ability to handle guest interactions calmly and courteously
  • high school diploma or equivalent
  • ability to work cooperatively with others
  • maintain discretion and confidentiality
  • must be able to perform repetitive physical tasks
  • proficiency in English

Job Qualifications

  • High school graduate
  • positive and outgoing personality
  • excellent people skills
  • proficiency in reading, writing, and speaking English
  • knowledge of Ojai Valley Inn standards and philosophy
  • ability to communicate effectively with guests and co-workers
  • ability to work well in a team
  • problem-solving skills
  • ability to prioritize work assignments
  • professional demeanor and integrity
  • flexible availability including nights, weekends and holidays
  • knowledge of hotel policies and procedures
  • ability to maintain guest confidentiality
  • ability to follow directions
  • safety-conscious
  • clear telephone communication skills

Job Duties

  • Clear and reset dining tables
  • refresh drinks
  • set up and break down the restaurant
  • maintain friendly and unobtrusive guest interaction
  • attend required meetings
  • promote teamwork and harmony
  • handle guest complaints professionally
  • recognize and address disruptive guests
  • report accidents or emergencies to management
  • monitor adherence to service standards
  • assist servers as needed
  • maintain cleanliness of storage and dining areas
  • stock linens and manage laundry
  • anticipate guest needs
  • ensure safety and security compliance
  • wear proper uniform and maintain professional appearance

Job Criteria

Experience

Entry Level (1-2 years)


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