Jimmy's Hostess

Shreveport, LA, USA|

Job Overview

Compensation

Hourly

Range $9.00 - $12.75

Benefits

Health Insurance

401(k) matching

Paid Time Off

wellness programs

Performance bonus

day-one medical coverage

Job Description

PENN Entertainment is a leading company in the entertainment and gaming industry, known for delivering thrilling experiences and exceptional customer service to its guests. As a prominent player in this vibrant sector, PENN Entertainment operates a range of venues that blend excitement, hospitality, and innovation. The company fosters a dynamic work environment where employees are valued for their enthusiasm and dedication to creating memorable moments for visitors. At PENN Entertainment, team members are encouraged to grow professionally and personally, with access to support and resources that enable career advancement in a fast-paced and engaging setting.

As part of this esteemed organization, the role of a host is vital in ensuring guests receive a warm welcome and seamless service. This position is designed for individuals who thrive in energetic environments and are passionate about customer interaction. Hosts at PENN Entertainment greet guests with a friendly attitude, facilitate efficient seating arrangements, and provide comprehensive support to both patrons and team members. This role requires excellent communication skills and the ability to manage multiple tasks simultaneously to maintain smooth operations within the establishment.

The employment at PENN Entertainment offers a competitive salary range based on individual skills and experience, complemented by a comprehensive Total Rewards package. Employees benefit from wellness programs aimed at supporting their financial, physical, and mental health, including day-one medical coverage, 401(k) matching, and performance bonuses. Paid time off policies are designed to reward tenure and encourage a healthy work-life balance. Working as a host provides a rewarding opportunity to join a company that values fun, teamwork, and career development while contributing to an enjoyable guest experience in an exciting industry.

Job Requirements

Prior customer service experience in a fast-paced environment preferred
Previous cash handling experience a plus
Ability to multitask and problem solve
Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues
Ability to stand and walk throughout the duration of shift
Excel at working independently and as part of a team
Must obtain a Bossier ABO and LACT

Job Qualifications

Prior customer service experience in a fast-paced environment preferred
Previous cash handling experience a plus
Ability to multitask and problem solve
Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues
Excel at working independently and as part of a team
Must obtain a Bossier ABO and LACT

Job Duties

Greeting guests with a warm and friendly attitude as they enter the establishment and get them seated
Providing guests with menus and answering any initial questions
Coordinates and controls the flow of the seating chart, optimizing an even workload for all staff
Engaging with guests to ensure they’re provided with exceptional customer service
Answering calls, taking reservations, responding to complaints, and helping to resolve them
Helping team members with other tasks in the restaurant as needed
Operates a cash register/P.O.S. system, ringing proper amount into the register and giving the guest or server the correct change
Accounts for all cash, charge, and complimentary sales according to established procedure
Maintains integrity of all financial controls and responsibilities
Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures