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Job Overview
Compensation
Hourly
Range $9.00 - $12.75
Benefits
Health Insurance
401(k) matching
Paid Time Off
wellness programs
Performance bonus
day-one medical coverage
Job Description
PENN Entertainment is a leading company in the entertainment and gaming industry, known for delivering thrilling experiences and exceptional customer service to its guests. As a prominent player in this vibrant sector, PENN Entertainment operates a range of venues that blend excitement, hospitality, and innovation. The company fosters a dynamic work environment where employees are valued for their enthusiasm and dedication to creating memorable moments for visitors. At PENN Entertainment, team members are encouraged to grow professionally and personally, with access to support and resources that enable career advancement in a fast-paced and engaging setting.
As part of this esteemed ... Show More
As part of this esteemed ... Show More
Job Requirements
- Prior customer service experience in a fast-paced environment preferred
- Previous cash handling experience a plus
- Ability to multitask and problem solve
- Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues
- Ability to stand and walk throughout the duration of shift
- Excel at working independently and as part of a team
- Must obtain a Bossier ABO and LACT
Job Qualifications
- Prior customer service experience in a fast-paced environment preferred
- Previous cash handling experience a plus
- Ability to multitask and problem solve
- Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues
- Excel at working independently and as part of a team
- Must obtain a Bossier ABO and LACT
Job Duties
- Greeting guests with a warm and friendly attitude as they enter the establishment and get them seated
- Providing guests with menus and answering any initial questions
- Coordinates and controls the flow of the seating chart, optimizing an even workload for all staff
- Engaging with guests to ensure they’re provided with exceptional customer service
- Answering calls, taking reservations, responding to complaints, and helping to resolve them
- Helping team members with other tasks in the restaurant as needed
- Operates a cash register/P.O.S. system, ringing proper amount into the register and giving the guest or server the correct change
- Accounts for all cash, charge, and complimentary sales according to established procedure
- Maintains integrity of all financial controls and responsibilities
- Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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