Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.19 - $21.96
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
Life insurance
Disability insurance
Job Description
The hiring establishment is a public sector agency operating under Job and Family Services, a critical organization dedicated to providing social support and assistance to individuals and families in need. This government agency plays an essential role in ensuring that public assistance programs are accessible and well managed, offering a range of services including emergency assistance, benefit issuance, and case management. The agency is committed to delivering efficient, respectful, and comprehensive service to the community through well-organized clerical and case support operations.
As a public agency, the main focus is to assist applicants and beneficiaries by determining eligibility for vario... Show More
As a public agency, the main focus is to assist applicants and beneficiaries by determining eligibility for vario... Show More
Job Requirements
- High school diploma or equivalent
- three months experience in customer service
- three months experience in office practices and procedures, database use, and spreadsheets, or completion of customer service certificate program
- valid United States driver’s license with acceptable driving record
- ability to maintain professionalism and confidentiality
- strong communication skills
- ability to use computer systems and software relevant to office and case management
- availability to attend required trainings and meetings
Job Qualifications
- High school diploma or equivalent
- experience in customer service
- experience in office practices and procedures
- proficiency in database use and spreadsheets
- customer service certificate program (preferred but not required)
- strong interpersonal and communication skills
- ability to multitask and work in a fast-paced environment
- basic computer skills including data entry and document scanning
- ability to maintain confidentiality and handle sensitive information
- attention to detail and organizational skills
Job Duties
- Screen applicants to determine the type of public assistance requested and schedule appointments with the appropriate unit or team
- provide or accept documents from applicants or recipients, and scan or enter documents into agency systems
- perform clerical duties, including answering phones, printing documents, preparing spreadsheets, handling mail, completing required forms, and preparing reports
- assist clients in person with accessing online case information, phone systems, and benefit card service vendors
- retrieve and enter client data into the database, verify, and retrieve said data
- serve as the first point of contact for clients and visitors, maintain the reception and forms room area, and offer community resource information and assistance with inquiries
- support call center operations, answer incoming customer service calls, accurately route calls to the appropriate department or queue, provide case status updates, reschedule appointments, and enter phone messages into the agency database
- retrieve and respond to voicemails, return inquiry calls, and mail forms/applications upon request
- monitor various email boxes for incoming emails, ensuring all correspondence is addressed timely and assigned appropriately
- make appropriate and/or required cross-referrals to the proper agencies and document the referral in state/agency systems
- track and assign cases and tasks utilizing spreadsheets, state/agency systems
- attend required trainings, meetings, and workshops
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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