JFS Aide - Child Support Enforcement

Dayton, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $35,755.20 - $45,676.80

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Professional development opportunities

Employee assistance program

Job Description

The hiring organization is a governmental Job and Family Services department dedicated to assisting community members in accessing public assistance and social services. This department plays an essential role in facilitating the delivery of various aid programs designed to support individuals and families during challenging circumstances. The department is committed to ensuring that applicants receive timely, accurate, and empathetic assistance through its various units and teams. As a publicly funded agency, its mission centers on promoting well-being, empowering residents with necessary resources, and ensuring compliance with regulatory standards and eligibility criteria. The department embraces modern data management technologies to streamline case processing, support transparent communication, and maintain comprehensive records for efficient service delivery. With a focus on community impact, it continually adapts its services to meet evolving needs, sustain accessibility, and foster positive outcomes for its clientele.

The position of Receptionist and Clerical Support Specialist functions under the direct supervision of the Job and Family Services Supervisor, Manager, or a higher-level administrator. This role involves interviewing applicants seeking public assistance to determine the appropriate type of aid and referring them to the correct personnel. In addition to frontline client engagement, the position requires performing a variety of clerical tasks related to case management including capturing customer photographs for identification purposes, issuing entitlement documents, and determining emergency assistance eligibility. Candidates will utilize computer systems extensively to enter, retrieve, and verify client data, ensuring accuracy and confidentiality throughout the case lifecycle. The receptionist specialist serves as the department's initial point of contact, maintaining a helpful and professional reception area while providing community resource information and facilitating smooth communication between clients and agency staff. Moreover, this role supports call center operations by answering incoming calls, routing them properly, handling voicemail inquiries, scheduling appointments, and managing electronic correspondence. The position offers an opportunity to work collaboratively within multidisciplinary teams, participate in ongoing training sessions, and contribute to the agency's goal of providing effective and compassionate public service. This full-time role is vital for maintaining high standards of customer service excellence, facilitating operational efficiency, and enabling the equitable distribution of public assistance benefits to qualifying individuals and families throughout the community.

Job Requirements

High school diploma or equivalent
Three months experience in customer service
Three months experience in office practices and procedures, database use, and spreadsheets
Completion of customer service certificate program is acceptable alternative
Must maintain a current valid United States driver’s license with an acceptable driving record

Job Qualifications

High school diploma or equivalent
Three months experience in customer service
Three months experience in office practices and procedures, database use, and spreadsheets
Completion of customer service certificate program is an alternative
Ability to interact respectfully and empathetically with clients
Basic data entry and computer literacy skills
Strong organizational and multitasking abilities
Effective communication skills
Ability to maintain confidentiality and professionalism
Familiarity with public assistance programs and related terminology preferred

Job Duties

Screen applicants to determine the type of public assistance requested and schedule appointments with the appropriate unit or team
Provide or accept documents from applicants or recipients and scan or enter documents into agency systems
Perform clerical duties including answering phones, printing documents, preparing spreadsheets, handling mail, completing required forms, and preparing reports
Assist clients in person with accessing online case information, phone systems, and benefit card service vendors
Retrieve and enter client data into the database, verify and retrieve said data
Serve as the first point of contact for clients and visitors, maintain the reception and forms room area, and offer community resource information and assistance with inquiries
Support call center operations, answer incoming customer service calls, accurately route calls to the appropriate department or queue, provide case status updates, reschedule appointments, and enter phone messages into the agency database
Retrieve and respond to voicemails, return inquiry calls, and mail forms/applications upon request
Monitor various email boxes for incoming emails, ensuring all correspondence is addressed timely and assigned appropriately
Make appropriate and/or required cross-referrals to the proper agencies and document the referral in state/agency systems
Track and assign cases and tasks utilizing spreadsheets, state/agency systems
Attend required trainings, meetings, and workshops