Jersey Mike's Shift Leader University Commons

Knoxville, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

401(k)

401(k) matching

Dental Insurance

employee discount

flexible schedule

Health Insurance

Paid training

Vision Insurance

Job Description

Jersey Mike's Subs is a renowned fast-casual restaurant chain specializing in delicious, fresh subs made to order. Established with a commitment to quality, exceptional customer service, and community involvement, Jersey Mike's has grown to become a trusted brand beloved by customers nationwide. The company is dedicated to providing a superior dining experience through fresh ingredients, a friendly atmosphere, and a strong team-oriented culture. Jersey Mike's values integrity, hard work, and continuous improvement, which are reflected in its operational standards and employee development initiatives.

As a full-time Shift Leader at Jersey Mike's, you will play a crucial role in ensuring the seamless execution of daily store operations alongside the General Manager. This position demands strong leadership qualities with an enthusiastic, friendly, and positive attitude. The Shift Leader is responsible for maintaining the store’s exceptional order and ensuring that all staff members perform their duties efficiently and effectively. Your leadership will directly influence the customer experience, operational efficiency, and overall team morale.

In this role, you will be the driving force in executing systems and procedures with 100 percent integrity, setting a high standard for the team. You will greet customers, take and input orders, and ensure timely service of food and beverages in a welcoming environment. Additionally, you will work hands-on with the line team to prepare cold and hot subs tailored to customer preferences, adhering strictly to food safety and sanitation standards.

The Shift Leader’s responsibilities also extend to maintaining cleanliness within the restaurant, including servicing restrooms, washing kitchen utensils, and keeping dining areas spotless to create a comfortable atmosphere for guests. Effective communication skills are essential, as you will coordinate work schedules, train new employees, and address any interpersonal issues within the team. Handling customer concerns professionally to uphold Jersey Mike's standards is another critical aspect of the role.

This position requires the flexibility to work various shifts, including days, nights, weekends, and holidays, ensuring operational coverage at all times. Physical stamina is necessary to stand for extended periods and lift up to 40 pounds as part of daily tasks. Jersey Mike's offers a comprehensive benefits package, including 401(k) plans with matching, health and dental insurance, employee discounts, paid training, and more to support your career growth and well-being.

If you are passionate about leading a dynamic team in a fast-paced environment and committed to delivering excellent customer service while maintaining high operational standards, the Shift Leader role at Jersey Mike's is an excellent fit for you. We welcome energetic, hardworking individuals who thrive on teamwork and want to be part of a respected brand with opportunities for growth.

Job Requirements

Be energetic, hard-working, and ethical
Ability to understand and adhere to all company policies and procedures
Commitment to learning
Have strong desire to work as a team player
Flexibility to work day and nights shifts, weekends, and holidays
Ability to stand for long hours at a time and work in a fast-paced environment
Positive attitude and commitment to customer satisfaction
Ability to lift 40 pounds
Must be 18 years old or older

Job Qualifications

Energetic and hard working
Strong communication and interpersonal skills
Ability to lead by example and work as a team player
Commitment to learning and following company policies
Experience in customer service or the food industry is a plus
Ability to handle fast-paced work with attention to detail
Positive attitude and professionalism
Ability to work flexible shifts including weekends, nights, and holidays

Job Duties

Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu
Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required
Work together with the line team to prepare cold and hot subs to customer specifications, while following cooking instructions, safety procedures, and sanitary requirements
Use specific kitchen machinery such as knives, grills, slicers, etc.
Ensure restaurant cleanliness daily by clearing and wiping tables, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms
Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed
Handle customer concerns and complaints professionally and calmly to resolve problems according to Jersey Mike's standards and policy
Maintain a neat and tidy appearance by wearing required uniform and adhering to a corporate dress code