Jersey Mike's Shift Leader University Commons

Knoxville, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

401(k)

401(k) matching

Dental Insurance

employee discount

flexible schedule

Health Insurance

Paid training

Vision Insurance

Job Description

Jersey Mike's Subs is a renowned fast-casual restaurant chain specializing in delicious, fresh subs made to order. Established with a commitment to quality, exceptional customer service, and community involvement, Jersey Mike's has grown to become a trusted brand beloved by customers nationwide. The company is dedicated to providing a superior dining experience through fresh ingredients, a friendly atmosphere, and a strong team-oriented culture. Jersey Mike's values integrity, hard work, and continuous improvement, which are reflected in its operational standards and employee development initiatives.

As a full-time Shift Leader at Jersey Mike's, you will play a crucial role in ensuring... Show More

Job Requirements

Be energetic, hard-working, and ethical
Ability to understand and adhere to all company policies and procedures
Commitment to learning
Have strong desire to work as a team player
Flexibility to work day and nights shifts, weekends, and holidays
Ability to stand for long hours at a time and work in a fast-paced environment
Positive attitude and commitment to customer satisfaction
Ability to lift 40 pounds
Must be 18 years old or older

Job Qualifications

Energetic and hard working
Strong communication and interpersonal skills
Ability to lead by example and work as a team player
Commitment to learning and following company policies
Experience in customer service or the food industry is a plus
Ability to handle fast-paced work with attention to detail
Positive attitude and professionalism
Ability to work flexible shifts including weekends, nights, and holidays

Job Duties

Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu
Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required
Work together with the line team to prepare cold and hot subs to customer specifications, while following cooking instructions, safety procedures, and sanitary requirements
Use specific kitchen machinery such as knives, grills, slicers, etc.
Ensure restaurant cleanliness daily by clearing and wiping tables, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms
Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed
Handle customer concerns and complaints professionally and calmly to resolve problems according to Jersey Mike's standards and policy
Maintain a neat and tidy appearance by wearing required uniform and adhering to a corporate dress code

Job Criteria

Experience

No experience required

Job Location

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