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Job Overview
Compensation
Salary
Exact $53,040.00
Work Schedule
Flexible
On-call
Benefits
Employee assistance program
Corporate discounts
Learning & development platform
training assistance
Referral Bonus Program
Internal mobility program
Pet insurance
Flexible work environment
Job Description
GovCIO is a dynamic company dedicated to transforming government IT. Based in Washington, DC, GovCIO specializes in delivering innovative IT services and solutions tailored to federal agencies. With a firm commitment to improving how government agencies operate and serve citizens, GovCIO builds an inclusive and collaborative workforce aimed at making a positive impact every day. Recognized for its forward-thinking culture and investment in its employees, GovCIO fosters continuous growth through offering training, certification assistance, and opportunities for career advancement.
The company is currently seeking a skilled IT Service Technician to provide onsite support for its federal customer in Washing... Show More
The company is currently seeking a skilled IT Service Technician to provide onsite support for its federal customer in Washing... Show More
Job Requirements
- High School diploma or equivalent
- 0-3 years of experience or commensurate experience
- US Citizen
- ability to obtain and hold Public Trust Clearance
- willingness to travel occasionally for site coverage
- ability to obtain A+, ITIL Foundation, HDI certification, and one of Security+, Network+, or Server+ within six months of hire
Job Qualifications
- High School diploma or equivalent
- 0-3 years of relevant experience or commensurate experience
- excellent problem-solving skills and analytical abilities
- high degree of technical proficiency
- minimum 6 months experience troubleshooting Apple Macintosh software and hardware in a customer service role (preferred)
- certification in current Microsoft Operating Systems (preferred)
- familiarity with SCCM remote resolution and software installation (preferred)
- CompTIA Network+ certification (preferred)
- CompTIA A+ certification (preferred)
- CompTIA Server+ certification (preferred)
- CompTIA Security+ certification (preferred)
- ability to obtain and hold Public Trust Clearance
Job Duties
- Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system
- interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
- recommend systems modifications to reduce user problems
- perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components
- install operating system patches, upgrades etc. via SCCM Software Center
- provide remote support services for telework/home users
- manage user relocation requests
- ensure devices are properly encrypted
- perform local on-site cabling
- provide on-site support for enterprise groups such as the network and security operation centers
- restart network equipment, including switches and routers as directed by enterprise networking
- replace defective network equipment
- assist users with mobile communication devices
- provide tier 2 support, including hardware troubleshooting, OS reinstall, and assisting with device swapping
- assist with physical asset inventory
- assist with receiving and receipting property
- process computer equipment for disposal
- ensure disposal policies are properly employed
- ensure all devices are fully wiped of information before leaving the facility
- troubleshoot video conferencing and audio/video systems
- work with support staff for remote troubleshooting and repairs
- assist in setting up presentation devices and video conferencing units
- support pre/post application releases
- gather, analyze, and report end-user support trends
- assist tier 1 Service Desk with answering user calls
- other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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