IT Service Technician

GovCIO is a dynamic company dedicated to transforming government IT. Based in Washington, DC, GovCIO specializes in delivering innovative IT services and solutions tailored to federal agencies. With a firm commitment to improving how government agencies operate and serve citizens, GovCIO builds an inclusive and collaborative workforce aimed at making a positive impact every day. Recognized for its forward-thinking culture and investment in its employees, GovCIO fosters continuous growth through offering training, certification assistance, and opportunities for career advancement.

The company is currently seeking a skilled IT Service Technician to provide onsite support for its federal customer in Washington, DC. This full-time, onsite role involves hands-on IT support activities to ensure optimal performance and reliability of the customer's IT infrastructure. The IT Service Technician will be responsible for troubleshooting, maintaining, and installing a range of IT equipment and software, as well as supporting network, server, and mobile device operations. Traveling occasionally for site coverage may be required, emphasizing flexibility and adaptability.

The ideal candidate will be tasked with resolving technical problems, coordinating with other support teams, and performing maintenance and operational tasks to sustain network and server health. They will also provide valuable insights to reduce recurring issues and improve system efficiency. Certification requirements for this position include obtaining A+, ITIL Foundation, HDI, and one of the following certifications within six months of hire: Security+, Network+, or Server+. GovCIO will reimburse the costs associated with these certifications, demonstrating its commitment to professional development.

Key responsibilities include providing on-call support via the ServiceNow ticketing system, collaborating with network services and software engineering teams, recommending system modifications, performing routine maintenance such as hardware configuration and patch installation, and supporting telework/home users. Additional duties encompass managing user relocations, encryption verification, onsite cabling, supplying support for enterprise network and security operations centers, assisting with wireless services and asset inventory, handling disposal preparation and policy compliance, troubleshooting video conferencing systems, and contributing to application release support.

The position demands a high level of technical proficiency combined with excellent problem-solving and analytical skills. The successful applicant will interact closely with various technical departments to restore services, identify core problems, and improve user experience. Experience troubleshooting Apple Macintosh systems, familiarity with Microsoft operating systems, and knowledge of SCCM remote management are highly preferred.

Working at GovCIO means engaging in a culture of transformation and innovation. The company supports its staff with numerous benefits including an Employee Assistance Program, corporate discounts, learning and development platforms, certification assistance, referral bonuses, opportunities for internal mobility, pet insurance, and a flexible work environment. GovCIO upholds equal employment opportunity standards and maintains that all qualified applicants will receive fair consideration without discrimination.

This role comes with a posted pay range starting at $53,040 per year, subject to variation based on individual factors such as experience, education, location, and internal equity. As an at-will position, GovCIO reserves the right to modify compensation and benefits in line with company and individual performance. Joining GovCIO means becoming part of a passionate team intent on changing the face of government IT while advancing your career in a supportive environment.