Job Overview
Compensation
Type:
Hourly
Rate:
Range $24.00 - $49.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Professional development opportunities
Flexible work schedule
Employee assistance program
Job Description
Entity Management Applications, Inc. is a reputable and leading provider of Managed IT Services and Network Design and Implementation. Based in Marina, California, the company specializes in delivering comprehensive IT solutions tailored to meet the unique needs of its clients. With a strong commitment to technological excellence and customer satisfaction, Entity Management Applications, Inc. serves a diverse range of industries, providing top-tier managed IT services that enhance operational efficiency and security. The company boasts a seasoned team of IT professionals who are adept at network design, implementation, and ongoing management, ensuring clients benefit from robust, reliable, and secure IT infrastructures... Show More
Job Requirements
- Associate's or bachelor's degree in information technology, computer science, or related field preferred
- minimum 3 years of experience in IT systems administration or network management
- ability to provide 24x7 monitoring and on-call support
- hands-on experience with Windows server environments
- experience with Cisco or Ubiquiti networking equipment
- strong troubleshooting and problem-solving skills
- excellent communication abilities
- capability to document IT systems accurately
- willingness to work flexible hours including nights and weekends
- valid driver's license may be required for onsite support
- ability to work independently and as part of a team
Job Qualifications
- Bachelor's degree in Computer Science or related field preferred
- proven experience in IT support and network management
- strong knowledge of Microsoft Windows server environments
- experience with virtualization technologies such as Microsoft Hyper-V
- familiarity with network security practices and firewall management
- proficiency in troubleshooting hardware and software issues
- excellent communication and customer service skills
- ability to work 24x7 on-call shifts
- experience with backup and disaster recovery processes
- knowledge of Microsoft Exchange and Outlook email systems
- familiarity with antivirus and intrusion detection systems
Job Duties
- Conduct 24x7 continuous monitoring of servers, desktop computers, and networking devices
- monitor connectivity, performance, system changes, firewall availability and performance
- perform antivirus and intrusion detection monitoring
- provide dedicated help desk support accessible via email, web, and phone
- ensure 24x7 on-call availability with guaranteed response times for remote and in-person troubleshooting
- troubleshoot system failures, client database access issues, hardware failures
- support data backup and disaster recovery processes
- manage spam and virus protection
- maintain network security
- document network configurations and procedures
- deliver help desk support, server and desktop management, phone/remote/onsite support
- maintain network security protocols
- manage FTP file transfers
- conduct Windows server maintenance
- troubleshoot and maintain Microsoft Exchange/Outlook email systems
- oversee backup troubleshooting and maintenance
- support application servers troubleshooting and maintenance
- manage mobile device administration
Job Location
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