IT Infrastructure Specialist II

Alliant Energy is a reputable energy company dedicated to serving customers and building stronger communities through reliable and innovative energy solutions. With a commitment to safety, well-being, and community involvement, Alliant Energy has established itself as a key player in the energy sector, focusing on powering beyond the challenges of today while preparing for the energy demands of tomorrow. The company offers a supportive work environment that prioritizes employee happiness, health, and safety, with additional benefits such as volunteer opportunities, competitive pay, comprehensive health and retirement benefits, tuition reimbursement, and paid time off. As an organization, Alliant Energy values its employees’ dedication and fosters a culture of belonging, promoting collaboration, innovation, and continuous improvement.

The role being offered is an End User Support Specialist position within Alliant Energy’s technology environment. This is a critical role focused on ensuring that end users receive reliable and precise support, particularly under regulatory compliance requirements such as Sarbanes-Oxley Act (SOX) and North American Electric Reliability Corporation Critical Infrastructure Protection (NERC CIP). The candidate in this position will be responsible for managing ServiceNow tickets, addressing break/fix issues, handling imaging, provisioning, and providing endpoint support across various user devices. The role involves working closely with infrastructure and business teams to maintain performance and support virtualized environments, while also driving system patches, upgrades, and vulnerability remediation efforts. The ideal candidate will be detail-oriented, hands-on, and motivated by supporting end users in an environment where their work directly impacts operational continuity. With a focus on reliability, process compliance, and continuous improvement, this role offers a unique opportunity to contribute to Alliant Energy’s commitment to building stronger communities and serving customers effectively. The position offers a competitive salary range of $72,000 to $93,000 and includes eligibility for an annual incentive program, reflecting the company's dedication to rewarding performance and expertise in this domain.