IT Equipment Management Specialist

American Food & Vending is a well-established family-owned hospitality service company that began its operations in Ithaca, NY, over eighty years ago. It has grown into one of the largest privately held hospitality service partners in the United States. With a strong focus on service, technology, partnerships, and hospitality, the company prides itself on excellence and innovation. Since 2012, with the expansion led by the second and third generations of the founding family, American Food & Vending has grown nationally through its dining division, American Dining Creations. It now serves guests across 24 states, over 50 cities, and employs more than 2,000 people. They deliver a range of culinary and dining services including café dining, mobile ordering, catering, events, grab-and-go programs, vending, advanced micro markets, coffee services, pantry services, and water filtration and purification. This comprehensive approach, combined with a passion for culinary innovation and sustainability, positions American Food & Vending as a leader in the industry, recognized in the national rankings as one of the Top 50 Contract Management Companies.

The company is currently seeking an IT Equipment Management Specialist to join the team at their Liverpool, NY location. This role is crucial in maintaining the availability and operational efficiency of IT equipment including computers, POS systems, network devices, and peripherals, ensuring that technological resources are properly tracked, maintained, and deployed to meet the company’s business needs. The IT Equipment Management Specialist is responsible for receiving, inspecting, cleaning, and inventorying IT hardware, as well as maintaining accurate records in the asset management system, specifically using Service Now. The role also involves creating purchase orders to restock equipment, maintaining product catalogs, and conducting regular inventories to manage stock levels effectively.

In addition to these tasks, the Specialist will support the IT department’s helpdesk by receiving incoming calls, creating service tickets, and routing requests to the appropriate technical support personnel with professionalism and efficiency. Strong customer service skills are essential for this position, as it serves as a key point of interaction between internal customers and the IT team. The environment is fast-paced, requiring flexibility, excellent problem-solving capabilities, and the capacity to communicate technical information in a clear and accessible manner to non-technical users. Candidates must be self-motivated, able to work independently, and demonstrate initiative while following established policies and procedures.

This position offers an hourly pay rate between $23.00 and $25.00 and requires physical capabilities such as lifting up to 50 pounds and climbing ladders up to 6 feet. Organizational skills, attention to detail, and the ability to maintain an accurate inventory are critical to performing well in this role. The ideal candidate will hold at least a high school diploma, with an associate degree and relevant experience preferred, along with proficiency in Microsoft products and strong communication skills.