IRD - Server, Restaurant

Hilton Miami Blue Lagoon, managed under the umbrella of MCR Hotels, stands as a premier hospitality establishment dedicated to providing exceptional service and comfort to its guests. Located in Miami, Florida, this hotel is part of MCR's extensive portfolio which includes 148 premium-branded hotels across 37 states and 106 cities. MCR is known as the third-largest hotel owner-operator in the United States, showcasing a commitment to quality and innovation within the hospitality industry. The Hilton Miami Blue Lagoon offers a vibrant and welcoming atmosphere reflective of Miami's unique culture, making it a sought-after destination for both leisure and business travelers.

MCR Hotels, founded in 2006, has earned a reputation for excellence, receiving accolades such as the Marriott Partnership Circle Award and the Hilton Legacy Award for Top Performer. Their portfolio is supported by over 7,000 team members nationwide and spans multiple prestigious hotel brands including Marriott and Hilton, demonstrating their leadership and expertise in hotel management and operations.

The role of Server at Hilton Miami Blue Lagoon is pivotal in maintaining the high standards of cleanliness, friendliness, and guest satisfaction that define the MCR standard across all its properties. As a Server, you will be responsible for delivering prompt, friendly, and accurate food and beverage service to guests. This role goes beyond just serving; it involves creating a welcoming dining experience characterized by attentiveness, professionalism, and hospitality.

Your daily duties will include greeting guests warmly upon arrival, providing clear and accurate information about food and beverage options, and efficiently managing orders using the Point of Sale (POS) system. Additionally, you will prepare specialty drinks such as coffee as a barista, ensure tables are clean and reset for new guests, and maintain overall restaurant cleanliness. A strong emphasis on food safety and handling procedures will be essential to uphold the quality and safety standards expected by Hilton and MCR.

The ideal candidate demonstrates a positive attitude and eagerness to learn, coupled with the ability to work effectively within a team. You should be flexible to work days, nights, holidays, and weekends, reflecting the dynamic nature of the hospitality industry. Dependability is critical, including punctuality and adherence to scheduled shifts and breaks.

In this role, your ability to foster happy guests through attentive customer service and teamwork contributes directly to the success metrics such as guest satisfaction scores and positive management performance ratings. You will also actively participate in maintaining spotless cleanliness, product consistency, and high-quality service, all while contributing to a positive and collaborative team environment. This position offers an exciting opportunity to be a part of a nationally recognized hotel operator with pathways for career advancement and personal growth.