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International Operations Agent I

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $41,282.90 - $71,186.87
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Benefits

competitive salary
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Professional development opportunities
supportive work environment

Job Description

AIT Worldwide Logistics is a global logistics provider dedicated to delivering innovative freight forwarding and supply chain solutions to customers worldwide. With a strong presence across numerous countries and a comprehensive network of transportation and logistics services, AIT leverages its expertise and global reach to facilitate efficient, reliable, and cost-effective shipping solutions tailored to client needs. As a company committed to fostering a collaborative and supportive work environment, AIT places a high value on creativity, problem solving, and continuous learning, encouraging its team members to grow professionally while making a meaningful impact in their communities and the broader global market.Show More

Job Requirements

  • High school diploma or GED degree or equivalent
  • Minimum 2 years industry experience in export/import operations
  • Knowledge of ITAR, DG or TSA regulations
  • Familiarity with Non-Vessel Operating Common Carrier processes
  • Proficient in CargoWise software
  • Proficient in Microsoft Office suite
  • Ability to manage multiple tasks efficiently
  • Strong communication skills
  • Detail oriented
  • Ability to work in a fast-paced environment
  • Commitment to continuous learning and compliance

Job Qualifications

  • High school diploma or GED degree or equivalent
  • Bachelor’s degree or equivalent preferred
  • 2+ years industry experience in export/import operations
  • Knowledge of ITAR, DG or TSA work experience/regulations
  • General computer skills
  • Familiarity with Non-Vessel Operating Common Carrier (NVOCC) processes
  • Understanding of Actual Time of Arrival (ATA) concepts
  • Knowledge of Federal Aviation Administration (FAA) regulations
  • Understanding of export regulations
  • Familiarity with Customs and Border Protection (CBP) requirements
  • CargoWise certification within 1-1/2 years
  • Proficiency in Microsoft Office suite within 1-1/2 years

Job Duties

  • Work with customers to qualify their shipping requirements and obtain all necessary details for shipment quotation and operation
  • Prepare profitable quotations accurately
  • Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures and arrivals
  • Coordinate day-to-day import and export of products, including reviewing orders and documents
  • Track and communicate all delays, damages, and problems to resolve customer issues
  • Manage all aspects of air and ocean international operations such as customer service, data entry of shipments, operations and billing
  • Coordinate recovery and delivery schedules with cartage agents and international partners
  • Partner with local sales teams to communicate problems to customers and partners
  • Ensure customer SOP instructions and AIT KPIs and guidelines are followed
  • Ensure all shipments are properly billed within company guidelines and timelines
  • Process and comply with all requirements listed by regulatory agencies
  • Network with departments to ensure files are billed and posted prior to end of month
  • Continuously learn through required compliance training and certifications
  • Perform other duties as assigned
  • Comply with all policies and standards

Job Location

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