INTERNAL - 911 Communications Dispatcher (Nov. 2025 Academy)

The 911 Public Safety Communications Dispatcher position is a vital role within the Communications Center. This full-time role operates on a unique shift schedule that consists of four 10-hour shifts per week, with shifts varying to include mornings, afternoons, evenings, and overnight hours. The shifts are selected every four months, allowing dispatchers to plan and adjust their schedules accordingly, which can also include working on holidays depending on the assigned shift. This demanding role is ideal for individuals who possess the ability to stay calm under pressure, multitask efficiently, and provide clear, lifesaving guidance to callers in high-stress situations.

In this role, dispatchers serve as the first responders in the chain of emergency services. They operate complex telephone and radio communication equipment to receive incoming emergency calls and dispatch the appropriate response teams, including police, fire, and medical personnel. Dispatchers are trained to interview callers quickly and effectively to gather critical information, perform triage, and prioritize the urgency of the situation. The dispatcher may provide emergency aid instructions before responders arrive, such as CPR, childbirth assistance, bleeding control, and managing fire or police-related emergencies like active shooter incidents or traffic accidents.

Expertise in using various communication technology systems is essential to succeed in this role. Dispatchers use computer-aided dispatch (CAD) systems, two-way radios, 911 call handling systems including teletypewriter (TTY) and text-to-911, as well as live video services for enhanced situational awareness. They must efficiently manage communications with both callers and emergency responders while maintaining precise records and logs related to each emergency incident.

This position requires a high degree of technical skill, quick thinking, empathy, and the ability to function effectively under intense pressure. The dispatcher must maintain composure, think logically, and make sound decisions that can affect the lives and safety of individuals in the community. This role also involves coordination among multiple agencies and departments to ensure a unified emergency response.

Candidates for this position must meet specific requirements including a high school diploma or equivalent, and they must become POST certified as an Emergency Communications Officer within one year of hire. The hiring process includes rigorous assessments such as dispatch and typing tests, oral boards, polygraph examinations, background checks, and credit checks. Continuous eligibility to work all shifts and the ability to pass random drug tests are also mandatory.

Working in an office environment, dispatchers spend extended periods sitting or standing while operating computer keyboards and communications equipment. Physical demands include repetitive wrist, hand, and finger movements, as well as occasional lifting.

Overall, the 911 Public Safety Communications Dispatcher position at Ada County offers a challenging and rewarding career dedicated to public safety and emergency response. With extensive training, supportive technology, and a collaborative team environment, dispatchers contribute significantly to the wellbeing and security of their community by providing swift, accurate, and compassionate emergency communication services.Show Less