Intake Coordinator and Concierge

Boston, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $60,000.00 - $70,000.00

Benefits

Competitive annual salary: $60,000-$70,000 based on experience

15 days of paid time off (PTO)

Paid holidays per company policy

Excellent medical, dental, and vision insurance plus supplemental coverage

401(k) with matching contributions

opportunities for professional development

Set schedule with high predictability - no weekends or night shifts

Job Description

Lumin Health is an innovative healthcare provider dedicated to transforming mental health treatment through cutting-edge therapies and compassionate care. At the forefront of the medical psychedelics movement, Lumin Health specializes in outpatient ketamine and esketamine therapies, offering accessible, in-network treatment options for individuals struggling with mental health conditions such as depression, anxiety, obsessive-compulsive disorder (OCD), and post-traumatic stress disorder (PTSD). Established with the mission to broaden the reach of advanced mental health care, Lumin Health combines pioneering scientific advancements with a patient-focused approach, creating a supportive and inclusive environment for healing and wellness.\n\nThe organization operates outpatient treatment centers, including a... Show More

Job Requirements

Bachelor's degree or equivalent experience
proven experience in customer service, patient coordination, or related role
excellent verbal and written communication skills
exceptional organizational skills
proficiency with CRM systems, spreadsheets, and communication tools
empathetic and patient-centered approach
ability to maintain confidentiality
strong problem-solving abilities
ability to work independently and remotely
quiet, private environment for confidential discussions

Job Qualifications

Bachelor's degree or equivalent experience
proven experience in customer service, patient coordination, or a related role
excellent verbal and written communication skills
exceptional organizational skills to manage multiple tasks concurrently
proficiency with CRM systems (preferably HubSpot), spreadsheets, and communication tools
empathetic and patient-centered approach to interaction
ability to maintain confidentiality and handle sensitive information with discretion
strong problem-solving abilities and resourcefulness
ability to work independently and remotely with discipline
quiet, private environment to discuss patient queries and information

Job Duties

Conduct scheduled outbound calls to prospective patients, following up as needed for no-shows or unanswered calls
answer inbound phone calls during scheduled hours, providing accurate information about services and treatment options
respond promptly to real-time chat and text inquiries, maintaining a professional and empathetic tone
learn about and communicate Lumin Health's treatment options, benefits, drawbacks, insurance coverage, timing, and other inquiries
guide patients through the care process, from inquiry through intake, prior authorization, and scheduling treatment
collect necessary patient information and ensure accurate documentation in internal systems
schedule intake appointments and follow up to ensure smooth appointments
coordinate with insurance team to facilitate prior authorizations
communicate with internal operations teams and clinicians for complex questions
ensure smooth handoff to patients' choice of treatment center
utilize CRM and spreadsheets to track patient progress and manage relationships
maintain organized records and communication logs
provide feedback to improve patient informational resources
collaborate with team members to enhance patient care processes during downtime

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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