Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.75 - $22.75
Work Schedule
Standard Hours
Benefits
competitive salary
Comprehensive benefit plan
Professional development opportunities
supportive work environment
inclusive company culture
Veterans hiring commitment
Training upon hire
Job Description
Twin Lakes Recovery Center is a leading healthcare facility located in Monroe, Georgia, specializing in mental health and substance use disorder treatment. As part of the Summit Behavioral Healthcare network, the center is dedicated to delivering comprehensive, compassionate care tailored to the unique needs of its clients. Known for its multidisciplinary approach and evidence-based treatments, Twin Lakes Recovery Center provides a supportive environment for individuals seeking recovery and wellness. The facility values diversity and inclusivity, encouraging veterans, military spouses, and all qualified candidates to join its team. Offering competitive salaries aligned with experience and qualifications, Twin Lakes Recovery Center emphasizes professional development and community impact through its innovative programs and client-centered care.
The role of Intake Coordinator at Twin Lakes Recovery Center is pivotal to the smooth operation and welcoming atmosphere of the facility. This position is responsible for managing the initial point of contact for clients, visitors, and healthcare partners at the front desk, ensuring first impressions are positive and professional. The Intake Coordinator's duties span telephone triage, scheduling, insurance verification, and client intake assessments. They serve as the essential link between potential clients and the facility’s clinical teams, coordinating intake processes and assisting with administrative tasks in the admissions department. This role demands a keen understanding of healthcare protocols, excellent interpersonal skills, and the ability to handle sensitive situations with discretion.
In this capacity, the Intake Coordinator conducts pre-admission assessments, verifies insurance eligibility, and liaises with insurance companies to secure necessary authorizations. They interview clients and family members to ascertain admission criteria are met, carefully review treatment eligibility, and maintain detailed records of all interactions using a Customer Relationship Management (CRM) system. Additionally, the Intake Coordinator conducts referral source communication to facilitate client support and conflict resolution, ensuring that referrals and admissions are timely and accurately processed. The role also involves assessing family needs, coordinating sober escorts or interventions when necessary, and determining the appropriate professionals and resources required.
The position requires a high school diploma as a minimum educational qualification, while a bachelor’s degree in social work, psychology, counseling, or related fields is preferred. Experience in healthcare admissions, particularly within mental health or substance use disciplines, is advantageous. Candidates should demonstrate competency in client assessment, effective communication with external review organizations, and familiarity with community resources. Essential certifications include CPR and de-escalation training, with first aid certification possibly required depending on state or facility mandates. This is an individual contributor role, offering comprehensive benefits and a vibrant work environment committed to quality service delivery.
The role of Intake Coordinator at Twin Lakes Recovery Center is pivotal to the smooth operation and welcoming atmosphere of the facility. This position is responsible for managing the initial point of contact for clients, visitors, and healthcare partners at the front desk, ensuring first impressions are positive and professional. The Intake Coordinator's duties span telephone triage, scheduling, insurance verification, and client intake assessments. They serve as the essential link between potential clients and the facility’s clinical teams, coordinating intake processes and assisting with administrative tasks in the admissions department. This role demands a keen understanding of healthcare protocols, excellent interpersonal skills, and the ability to handle sensitive situations with discretion.
In this capacity, the Intake Coordinator conducts pre-admission assessments, verifies insurance eligibility, and liaises with insurance companies to secure necessary authorizations. They interview clients and family members to ascertain admission criteria are met, carefully review treatment eligibility, and maintain detailed records of all interactions using a Customer Relationship Management (CRM) system. Additionally, the Intake Coordinator conducts referral source communication to facilitate client support and conflict resolution, ensuring that referrals and admissions are timely and accurately processed. The role also involves assessing family needs, coordinating sober escorts or interventions when necessary, and determining the appropriate professionals and resources required.
The position requires a high school diploma as a minimum educational qualification, while a bachelor’s degree in social work, psychology, counseling, or related fields is preferred. Experience in healthcare admissions, particularly within mental health or substance use disciplines, is advantageous. Candidates should demonstrate competency in client assessment, effective communication with external review organizations, and familiarity with community resources. Essential certifications include CPR and de-escalation training, with first aid certification possibly required depending on state or facility mandates. This is an individual contributor role, offering comprehensive benefits and a vibrant work environment committed to quality service delivery.
Job Requirements
- High school diploma or equivalent
- Bachelor’s degree in social work, psychology, counseling, or related field preferred
- One or more years’ experience in healthcare admissions preferred
- Experience in client assessment, referral, treatment planning and communication with external review organizations or comparable entities
- Knowledge of community resources
- Outstanding interpersonal and interviewing and assessment skills
- Skill in telephone etiquette and paging procedures
- CPR certification and de-escalation training required
- First aid certification may be required based on state or facility requirements
Job Qualifications
- High school diploma or equivalent
- Bachelor’s degree in social work, psychology, counseling or related field preferred
- One or more years’ experience in healthcare admissions preferred
- Experience in client assessment, referral, treatment planning and communication with external review organizations or comparable entities
- Knowledge of community resources
- Outstanding interpersonal and interviewing and assessment skills
- Skill in telephone etiquette and paging procedures
- CPR certification
- De-escalation training
Job Duties
- Conducts pre-admission assessments
- Completes admission pre-certification as needed
- Interviews client, family members and/or collateral sources to assure intake criteria are met
- Reviews prospective admissions against approved admission criteria, policies, and procedures
- Generates, guides, and leads independent discussions with referral sources for client support, conflict resolution and business development with other treatment and healthcare professionals
- Responds and reacts to the needs of referred clients
- Assesses family needs for mediation, sober escort and intervention and determines which professional resources are most appropriate to contact
- Decides which interventionist and facility to recommend, the dates, and the travel
- Works closely with other departments as well as external parties to ensure the timely admission of clients
- Documents daily all activities, contacts, appointments, and events in the designated Customer Relationship Management system
- Completes insurance verifications for all clients per CBO guidelines on all private insurance admissions
- Screens calls from referrals and sets up transportation for admission
- Maintains a waiting list for admissions and stays in contact with potential candidates
- Greets and assists clients, visitors and staff at the front office
- Oversees the traffic flow and incidents in the lobby area
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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