Infrastructure Support Specialist II / Desktop Server Admin

Goodyear, AZ, USA|Onsite, Travel

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $60,000.00 - $70,000.00

Work Schedule

Standard Hours

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k) retirement plan

Life and AD&D insurance

Disability insurance

Paid holidays

Paid Time Off

Job Description

Consultant Engineering, Inc. (CEI) is a reputable Arizona-owned and operated professional engineering firm headquartered in Phoenix, Arizona, with additional offices located in Tucson and Gilbert, Arizona. Recognized as one of the Southwest's largest construction management companies, CEI offers a range of services including professional right of way support such as appraisals, acquisition, and relocation services, as well as land surveying. The firm is known for its dedication to quality, client satisfaction, and comprehensive engineering solutions that serve both public and private sector clients throughout the region. CEI prides itself on a strong organizational culture that supports career growth, offers competitive... Show More

Job Requirements

Minimum of 2-4 years of experience in desktop or infrastructure support
knowledge of Microsoft 365, Intune, Azure, and endpoint security tools
experience with Windows operating systems
understanding of network fundamentals including TCP/IP, DNS, DHCP, and VPN configurations
strong problem-solving abilities
excellent communication skills
ability to manage multiple tasks simultaneously
customer service orientation
ability to support hardware deployments and software installations
familiarity with remote support technologies
willingness to occasionally travel to Chandler office
ability to lift and move up to 50 pounds
ability to sit, stand, walk, bend, and reach during work hours

Job Qualifications

Outstanding customer service skills
strong critical thinking and decision-making skills with the ability to multitask and manage one’s time
experience with IT infrastructure and network security
ability to support hardware deployments, including Dell laptop imaging, printer support, and peripheral troubleshooting
minimum of 2-4 years of experience in a desktop/infrastructure support or a similar role
hands-on experience with Microsoft 365 applications, Active Directory, Group Policy, and DNS in a hybrid cloud infrastructure
strong communication skills with a customer-first attitude and ability to resolve issues efficiently and professionally
proficiency in managing endpoints using endpoint protection platforms
familiarity with remote support tools and techniques for supporting remote users

Job Duties

Monitor ticketing queue and ensure SLAs are met for L1/L2 support issues
provide support for desktops, laptops, servers, peripheral devices, including printers and mobile device management
troubleshoot and resolve hardware and software issues for Windows operating systems
provision, configure and manage endpoints using NinjaOne and Intune or similar tools
ensure device security with Microsoft Defender for Cloud and CrowdStrike
configure VPN access (SonicWall) and troubleshoot MFA issues
support port-level troubleshooting and VLAN changes on Meraki MS switches
document switch/AP configurations and user network access issues
familiar with building and maintaining virtual server environments or within Azure
manage asset inventory ensuring accurate records of hardware and software asset assignments
maintain and update IT documentation, including knowledge base articles and user guides
assist in the planning and execution of IT projects, including hardware refreshes, software upgrades, and system migrations

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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