Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
prescription benefits
Wellness credit
403(b) Retirement Plan
Paid Time Off
Paid holidays
Tuition Reimbursement
Mental Health Resources
short term disability
long term disability
voluntary benefits
Employee Discounts
rewards program
Job Description
Mercy Medical Center is a distinguished hospital known for its commitment to excellence and compassionate care. Recognized by Newsweek as one of America’s Most Trustworthy Companies for three consecutive years from 2023 to 2025 and honored as one of America’s Greatest Workplaces for Women in 2025, Mercy Medical Center stands out as a premier healthcare institution. It has also earned the prestigious Forbes America’s Best Midsize Employers award multiple times, most recently in 2025. Founded by the Sisters of Mercy, this hospital embraces a mission-driven culture, emphasizing support and empowerment for medical professionals and staff alike. The organization cultivates a nurturing environment where dedication to compassionate patient care and community service is paramount. Employees at Mercy Medical Center are encouraged to grow professionally while actively contributing to the center’s mission of delivering exceptional healthcare with integrity and kindness.
The role of Information Desk Receptionist at Mercy Medical Center is pivotal in ensuring a welcoming and efficient first point of contact for visitors and patients. This position is ideal for individuals who possess excellent interpersonal skills and a genuine desire to assist others. The receptionist is responsible for greeting visitors according to the established customer service protocol, providing guidance, and responding to needs with accuracy and warmth. This role involves listening attentively to visitor inquiries, directing them to appropriate departments, and issuing necessary badges. The receptionist represents Mercy Medical Center's core values of empathy, professionalism, and dedication every day. Candidates for this position should be prepared to work collaboratively with diverse hospital teams to enhance the overall visitor experience. This full-time opportunity offers competitive benefits and the chance to be part of a highly respected healthcare institution that values its employees as vital contributors to its ongoing success and legacy.
The role of Information Desk Receptionist at Mercy Medical Center is pivotal in ensuring a welcoming and efficient first point of contact for visitors and patients. This position is ideal for individuals who possess excellent interpersonal skills and a genuine desire to assist others. The receptionist is responsible for greeting visitors according to the established customer service protocol, providing guidance, and responding to needs with accuracy and warmth. This role involves listening attentively to visitor inquiries, directing them to appropriate departments, and issuing necessary badges. The receptionist represents Mercy Medical Center's core values of empathy, professionalism, and dedication every day. Candidates for this position should be prepared to work collaboratively with diverse hospital teams to enhance the overall visitor experience. This full-time opportunity offers competitive benefits and the chance to be part of a highly respected healthcare institution that values its employees as vital contributors to its ongoing success and legacy.
Job Requirements
- Must have a high school diploma or GED
- Ability to communicate effectively
- Customer service experience preferred
- Basic computer literacy
- Ability to remain calm in busy situations
- Flexibility to work varied shifts
- Strong interpersonal skills
Job Qualifications
- High school diploma or GED
- Strong communication skills
- Ability to provide excellent customer service
- Basic organizational skills
- Ability to work collaboratively in a team environment
- Professional and courteous attitude
Job Duties
- Greet visitors according to customer service protocol
- Listen to visitor needs and respond with appropriate badges and directions
- Provide clear and courteous directions within the department
- Maintain a professional and welcoming demeanor at all times
- Collaborate with hospital staff to ensure smooth visitor flow
- Uphold the hospital’s mission and values through excellent service
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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