Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.50 - $22.60
Work Schedule
Fixed Shifts
Job Description
Highland Hospital is a well-established healthcare facility located in Rochester, known for its commitment to providing exceptional medical services and compassionate patient care. As a key part of the community, Highland Hospital integrates advanced medical technologies with a patient-centered approach to healthcare. The hospital offers a wide range of medical specialties, outpatient services, and community health programs. It is dedicated to maintaining a supportive environment where patients, visitors, and staff can feel welcomed and well-informed throughout their healthcare journey. The hospital's reputation for quality care and community involvement makes it a prominent healthcare employer in the Rochester area.
The Information Desk role at Highland Hospital is a vital frontline position that serves as the primary point of contact for patients, visitors, and staff entering the hospital. This role requires a friendly and outgoing individual who can effectively greet, assist, and direct people to the appropriate departments and services with professionalism and warmth. The position offers a unique and flexible schedule, with shifts running Tuesday through the following Thursday from 7:00 am to 3:30 pm, working 10 days on and then 4 days off. This schedule is designed to provide work-life balance and accommodate those looking for a distinct shift pattern.
The salaried hourly range for this position is $17.50 to $22.60, dependent on a variety of factors including market data, education, experience, qualifications, and internal equity considerations. Working full-time (40 hours per week) within the clerical area of interest, this role is ideal for individuals who enjoy engaging with people, solving problems quickly, and supporting hospital operations through effective communication and information dissemination. The Information Desk team plays a crucial role in shaping the initial hospital experience for all who enter the facility, making this a rewarding opportunity to contribute to community health and hospital success.
The Information Desk role at Highland Hospital is a vital frontline position that serves as the primary point of contact for patients, visitors, and staff entering the hospital. This role requires a friendly and outgoing individual who can effectively greet, assist, and direct people to the appropriate departments and services with professionalism and warmth. The position offers a unique and flexible schedule, with shifts running Tuesday through the following Thursday from 7:00 am to 3:30 pm, working 10 days on and then 4 days off. This schedule is designed to provide work-life balance and accommodate those looking for a distinct shift pattern.
The salaried hourly range for this position is $17.50 to $22.60, dependent on a variety of factors including market data, education, experience, qualifications, and internal equity considerations. Working full-time (40 hours per week) within the clerical area of interest, this role is ideal for individuals who enjoy engaging with people, solving problems quickly, and supporting hospital operations through effective communication and information dissemination. The Information Desk team plays a crucial role in shaping the initial hospital experience for all who enter the facility, making this a rewarding opportunity to contribute to community health and hospital success.
Job Requirements
- High school diploma or GED
- 1-2 years customer service experience
- receptionist experience preferred
- ability to work Tuesday through the following Thursday from 7am to 3:30pm
- ability to work full-time
- willingness to follow hospital policies and procedures
Job Qualifications
- High school diploma or GED
- 1-2 years customer service experience
- receptionist experience preferred
- strong communication skills
- ability to interact effectively with diverse populations
- friendly and outgoing personality
Job Duties
- Greet and direct all patients, visitors, and staff at the main lobby information desk
- Provide accurate and timely information regarding hospital departments and services
- Answer inquiries and resolve basic questions or concerns efficiently
- Maintain a professional and welcoming demeanor at all times
- Coordinate with hospital staff to ensure smooth flow of visitors
- Assist with clerical tasks as needed
- Support hospital safety and security procedures
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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