Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $92,500.00 - $124,500.00
Benefits
Medical
Dental
Vision
Healthcare advocacy
Employee assistance program
flexible spending accounts
health savings account with annual employer contribution
Wellness Programs and Discounts
Paid Time Off
Parental Leave of Absence
life and accident insurance
Voluntary benefits such as financial protection plans
401(k) plan with 66% employer match
Short and Long-Term Disability
legal plan
Identity Theft Protection Plans
Pet insurance
Family and Caregiving Support
Job Description
NetJets is a globally recognized leader in private aviation, boasting a history that spans over 60 years. As a pioneer in luxury private air travel, NetJets has set the standard for safety, personalized service, and reliable global access. With a reputation built on excellence, NetJets caters to a discerning clientele seeking unparalleled travel experiences that combine convenience, comfort, and sophisticated service. The company is renowned for its commitment to providing a seamless and exceptional journey, making it the ultimate career destination for professionals passionate about aviation and customer service. NetJets offers a robust work environment with exceptional benefits and abundant... Show More
Job Requirements
- Bachelor's degree in aviation or business administration
- 2-4 years of experience in customer service or aviation-related roles
- strong adaptability and collaborative nature
- excellent attention to detail and organizational skills
- service-oriented with a commitment to excellence
- ability to handle multiple tasks and prioritize effectively
- strong communication skills
Job Qualifications
- Bachelor's degree in Aviation or Business Administration
- 2-4 years of experience in relevant roles
- strong adaptability and collaboration skills
- excellent attention to detail
- service-oriented mindset
- ability to strive for positive results
- effective communication and interpersonal skills
- experience in training and development preferred
Job Duties
- Oversees and manages Passenger Service Plans ensuring accuracy and attention to detail
- ensures high-value accounts receive safe personalized tailored inflight experience
- works with Owner Services to guarantee all trip details are covered and special requests are fulfilled
- briefs assigned Flight Attendants on high-value trips ensuring they are fully prepared to meet Owner expectations
- monitors and upholds the highest standards of professionalism and service delivery for Flight Attendants assigned to key accounts
- monitors and tracks account performance and ensures Owner retention by delivering on commitments and exceeding expectations
- collects and provides feedback to Owner Services and Sales teams on Owners needs and potential improvements
- guides and counsels Flight Attendants to ensure consistency in service delivery
- assists in the development and implementation of training programs focused on enhancing service for high-value accounts and large cabin flights
- provides ongoing feedback and support to Flight Attendants to enhance their ability to deliver tailored inflight experiences
- manages Flight Attendant assignments for high-value accounts to ensure team member coordination for the flights
- collaborates with internal departments including Flight Operations and Owner Services to proactively support updating and refining Owner profiles
- investigates and resolves inconsistencies in service delivery implementing solutions to enhance the overall inflight experience
- works closely with Operations Sales and Scheduling teams to align service expectations with operational capabilities
- partners with Flight Operations and training vendors to ensure Flight Attendants are well-equipped to deliver world-class service
- provides insights and recommendations to improve the inflight experience for high-value Owners
- supports the Director of Large Cabin Services in strategic initiatives and communications related to key accounts
Job Location
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