Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Medical
Dental
Vision
Healthcare advocacy
Employee assistance program
flexible spending accounts
Health savings account
wellness programs
discounts
Paid Time Off
Parental leave
Life insurance
accident insurance
voluntary benefits
401(k) Plan
short-term disability
long-term disability
legal plan
Identity Theft Protection Plans
Pet insurance
Family support
Job Description
NetJets is the global leader in private aviation, celebrating over 60 years of excellence in delivering the pinnacle of private travel experiences. Known for its unwavering commitment to safety, personalized service, and reliable global access, NetJets has established itself as a premier private aviation company. The organization operates a unique fractional ownership program, granting clients access to a vast fleet of private jets while offering exceptional operational standards and customer support. NetJets is recognized as the ultimate career destination for professionals looking to grow within a dynamic environment that values innovation, collaboration, and dedication to service. Employees benefit from a... Show More
Job Requirements
- Bachelor's degree in Business Administration or related field
- 6-8 years of experience
- strong understanding of Flight Attendant operations, scheduling, safety protocols, and labor processes
- proven experience collaborating with cross-functional teams
- ability to manage multiple priorities and make decisions in a fast-paced, high-pressure environment
- excellent communication and interpersonal skills
- experience identifying operational trends and process improvements
- knowledge of contractual compliance and labor relations in aviation
Job Qualifications
- Bachelor's degree in Business Administration or a related field
- 6-8 years of experience in aviation operations or a related industry
- strong understanding of Flight Attendant operations, scheduling, safety protocols, and labor processes
- proven experience collaborating with cross-functional teams
- ability to manage multiple priorities and make decisions in a fast-paced, high-pressure environment
- excellent communication and interpersonal skills with the ability to influence and advocate effectively
- experience identifying operational trends and implementing process improvements
- knowledge of contractual compliance and labor relations in an aviation setting
- core competencies include adaptability, collaboration, curiosity, service orientation, and striving for positive results
Job Duties
- Lead the Inflight Operational Support team to provide responsive, effective support for Flight Attendants
- promote a culture of collaboration, problem-solving, and proactive communication within the team
- provide guidance and leadership on operational issues, ensuring consistent and timely resolution
- foster a supportive environment focused on Flight Attendant success, safety, and well-being
- assess and develop new processes and tools for operational support in close collaboration with BI&A and other stakeholders
- identify and analyze recurring challenges to develop and implement solutions
- partner closely with the Safety department to ensure Flight Attendant safety remains the top priority
- advocate for safety-focused decision-making in all aspects of Flight Attendant operations
- hold regular meetings with Scheduling leadership to address contractual compliance and day-of operational issues
- collaborate with Scheduling to proactively manage irregular operations and mitigate disruptions to Flight Attendant assignments
- partner with the FODM team to establish and maintain an on-call support structure, ensuring FODMs have access to Subject Matter Experts
- provide operational guidance and ensure clear communication channels are available to support Flight Attendants
- maintain consistent engagement with Large Cabin Fleet Program Directors regarding fleet-wide changes impacting Flight Attendants
- oversee the Inflight email inbox, ensuring timely responses and tracking communication trends
- collaborate with internal teams to address root causes and enhance the overall Flight Attendant experience
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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