Inbound Customer Service Agent - Bodewell - Bilingual Spanish (Remote)

Memphis, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $16.00

Benefits

paid on-the-job training and mentoring

Work-from-home opportunities with provided equipment

no weekend shifts

Paid Time Off

Medical insurance

Dental Insurance

Vision and prescription benefits

401(k) program with company match

Short-term and long-term disability coverage

Life insurance

appliance discount program

Tuition Reimbursement

Gym membership reimbursement

Career growth opportunities

Job Description

GE Appliances, a Haier company, is one of the fastest-growing appliance companies in the United States known for its commitment to innovation, quality, and customer-centric solutions. With roots tracing back to a long-standing tradition of excellence, the company brings together creators, thinkers, and makers who relentlessly pursue better ways to deliver exceptional products and services. Operating on a philosophy that emphasizes three core commitments — coming together, always looking for a better way, and creating possibilities — GE Appliances continually strives to build meaningful connections with its consumers and communities. This strong foundation creates an empowering culture that values freedom,... Show More

Job Requirements

High school diploma or equivalent
One year of relevant customer service or sales experience
Ability to perform in-depth research and make sound decisions
High degree of concentration and attention to detail
Excellent communication skills in English and Spanish
Reliable internet provider with an ethernet connection
Dedicated quiet workspace for remote work
Commitment to mandatory full-time training
No satellite, pre-paid, or DSL internet connections
Internet speed meeting minimum requirements: ping 50 ms or lower, download 50 Mbps or higher, upload 15 Mbps or higher

Job Qualifications

One-year relevant customer service or sales experience
Strong initiative and ability to take charge
Competent in researching, analyzing data, and decision making
High attention to detail and concentration
Excellent verbal, written, and interpersonal communication skills
Professional demeanor promoting brand loyalty
Integrity and willingness to seek leadership guidance
Familiarity with web-based systems and computer applications including MS Office Suite
Ability to work effectively in a remote setting

Job Duties

Answer inbound calls, emails, chats, and written inquiries in English and Spanish
Provide product information, registration, service, parts, delivery, and dealer location support
Troubleshoot and resolve customer issues using established guidelines and discretion
Create, update, and retrieve owner records documenting complaints, actions, and resolutions
Provide feedback to Quality and Training teams to improve processes and materials
Adhere to safety policies and maintain a safe work environment
Support other parts of the business as directed

Job Location

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