Ascent Hospitality logo

In Room Dining Server

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $13.25 - $16.75
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Work Schedule

Flexible
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Benefits

competitive salary
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401k with employer match
Paid Time Off
Uniforms Provided
Team member hotel discount

Job Description

Ascent Hospitality is a dynamic and growing hospitality company known for its extensive portfolio of hotels and a robust pipeline of new properties and acquisitions. Unlike many organizations focused solely on expansion numbers, Ascent Hospitality places people at the core of its business philosophy. This emphasis on human connections forms the bedrock of its corporate culture, which aims to create memorable and positive experiences for both guests and team members. With a commitment to fostering a supportive and collaborative environment, Ascent Hospitality strives to attract and retain individuals who value teamwork, possess a strong desire to serve others, and embrace innovation and adaptability in a fast-evolving industry. The company is recognized not only for its impressive assets but also for its dedication to meaningful service and exceptional hospitality standards.

Ascent Hospitality is currently seeking a uniquely qualified In Room Dining Server to join its team. This role is perfect for hospitality professionals who excel at engaging guests, delivering outstanding customer service, and contributing to the smooth operational flow of in-room dining services. The In Room Dining Server is responsible for welcoming guests warmly and ensuring they are seated comfortably, as well as serving food and beverages efficiently while maintaining a high standard of guest satisfaction. The position includes responsibilities such as adhering to daily schedules, preparing and maintaining dining areas, and assisting with cleanliness and setup. This position requires dynamic individuals who appreciate the nuances of delivering exceptional dining experiences in the context of a hotel setting.

The server role demands a proactive attitude and a keen attention to detail, ensuring that all food and beverage services meet brand standards. Team members must be knowledgeable about menu items and provide friendly, responsive service to hotel guests and staff. Utilizing Point of Sale (POS) systems accurately and effectively is part of the daily routine, enabling smooth transactions and effective communication with the kitchen and management teams. In addition to serving guests, the role involves collaboration with other team members and management, helping to maintain the overall ambiance and functionality of the restaurant environment.

This position offers a competitive salary and a comprehensive benefits package including health, dental, vision, and life insurance options. Additionally, team members enjoy a 401k retirement plan with employer match, paid time off to support work-life balance, uniforms for most positions, and access to the Team Member Hotel Discount Program. These benefits reflect Ascent Hospitality’s dedication to supporting its employees as part of their ongoing commitment to people-centered business values. Those interested in joining a company where their contributions are valued and where they can grow professionally in a collaborative atmosphere are encouraged to consider this opportunity.

Working as an In Room Dining Server at Ascent Hospitality also involves meeting specific physical and interpersonal requirements. Candidates must be able to work flexible shifts, including holidays, and must possess excellent communication skills in English. The job will require standing for long periods, handling food and beverages, operating in a fast-paced environment, and demonstrating a positive and professional demeanor at all times. The role plays a critical part in the guest experience by ensuring timely and courteous service that aligns with the company’s high standards and brand expectations. This is an ideal opportunity for individuals passionate about hospitality, customer service excellence, and contributing positively to a team-oriented workplace.

Job Requirements

  • High school diploma or equivalent
  • Ability to understand, read, write and speak English above a basic level to effectively communicate with team members and guests
  • Maintain a neat and professional appearance upholding company appearance standards at all times
  • Ability to apply commonsense understanding in carrying out instructions
  • Ability to comply in standardized situations with only occasional or no variation
  • Availability to work flexible shifts including holidays
  • Ability to work without constant supervision
  • Ability to work well as a part of a team
  • Must be engaging with all guests throughout meal periods responding to guest and team members as required

Job Qualifications

  • High school diploma or equivalent
  • Six months customer service, hotel or restaurant experience preferred but not required
  • Excellent customer service skills
  • Must obtain TIPS certification within 30 days if not certified
  • Excellent interpersonal and communication skills with a strong customer/client focus

Job Duties

  • Greet all guest with eye contact and a warm welcome as they enter the dining area
  • Maintain a proactive guest service approach at all times
  • Assist with seating guests as needed (in the absence of the hostess)
  • Provide fast, friendly professional and responsive customer service to hotel & restaurant guest & staff
  • Serve food and beverage in accordance with standards and in a professional courteous manner
  • Maintain knowledge of all menu items and composition
  • Adhere to all Brand Standards regarding Food and Beverage and Service
  • Assist with the set up and cleanliness of the restaurant
  • Assist with clearing and set-up of tables
  • Assist with restocking of supplies as needed
  • Communicate effectively with management and other team members
  • Use Point of Sale (POS) system as required
  • Perform other duties assigned by supervisor/manager
  • Perform special daily projects assigned by supervisor/manager

Job Criteria

Experience

Entry Level (1-2 years)


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