In Room Dining Order Taker

Miami, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $18.50

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

Employee assistance program

recognition programs

Job Description

The Ritz-Carlton is a globally recognized luxury hospitality brand known for its exceptional service and dedication to creating memorable experiences for guests. With over 100 award-winning properties worldwide, The Ritz-Carlton has set the standard in the luxury hotel industry by fostering a unique culture that emphasizes creativity, compassion, and thoughtful service. As a part of the Marriott International portfolio, this esteemed institution prioritizes diversity, inclusion, and equal opportunity, ensuring a welcoming environment for all associates regardless of background or status.

This role involves serving as a Room Service Order Taker at The Ritz-Carlton, where the successful candidate will be e... Show More

Job Requirements

High school diploma or G.E.D. equivalent
ability to stand, sit, or walk for extended periods
ability to lift, carry, push, and pull objects up to 10 pounds
good verbal communication skills
commitment to following safety and security policies
ability to maintain confidentiality
professional appearance
willingness to work as part of a team
flexibility to perform assigned job duties

Job Qualifications

High school diploma or G.E.D. equivalent
no related work experience required
no supervisory experience required
strong communication skills
ability to maintain professionalism
teamwork orientation
customer service focus
willingness to learn and adhere to company standards
basic knowledge of hospitality service etiquette

Job Duties

Take room service orders over the phone
answer questions on menu selections
check with kitchen staff
answer guest questions or concerns regarding wine
place and log call back for room service order
notify guests and management of delays in service delivery
communicate meal requirements, allergies, dietary needs, and special requests to kitchen
maintain cleanliness of work areas
record transactions in MICROS system
complete closing MICROS reports
process all payment methods
follow company safety policies
report accidents and unsafe conditions
complete safety training
maintain professional appearance
ensure confidentiality and protect company assets
welcome and acknowledge guests
anticipate and address guests' service needs
assist individuals with disabilities
speak with clear and professional language
answer telephones with appropriate etiquette
develop positive working relationships
support team goals
ensure adherence to quality standards
perform physical tasks such as standing, sitting, walking, and lifting
perform other job duties as requested

Job Criteria

Experience

No experience required

Job Location

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