In Room Dining Order Taker

The Ritz-Carlton is a globally recognized luxury hospitality brand known for its exceptional service and dedication to creating memorable experiences for guests. With over 100 award-winning properties worldwide, The Ritz-Carlton has set the standard in the luxury hotel industry by fostering a unique culture that emphasizes creativity, compassion, and thoughtful service. As a part of the Marriott International portfolio, this esteemed institution prioritizes diversity, inclusion, and equal opportunity, ensuring a welcoming environment for all associates regardless of background or status.

This role involves serving as a Room Service Order Taker at The Ritz-Carlton, where the successful candidate will be entrusted with upholding the brand's renowned "Gold Standards." The primary responsibility is to efficiently take and process room service orders over the phone, answer guest inquiries about menu selections including detailed explanations of wine origins, vintages, and styles, and ensure all special dietary needs and preferences are communicated to the kitchen. Accuracy and professionalism are paramount, as is the capacity to handle payment transactions through the MICROS system and complete all closing reports. Maintaining cleanliness and adherence to safety protocols forms a key part of daily duties.

Additionally, this position requires excellent interpersonal skills to welcome and engage guests following prescribed company standards, anticipate guest needs, address concerns promptly, and foster positive interactions. The ability to work collaboratively with team members and support the overarching goals of the department and hotel is essential. Given the physical nature of the role, candidates should be prepared to stand, sit, or walk for extended periods and handle light physical tasks such as moving objects weighing up to 10 pounds.

Candidates do not need prior work or supervisory experience to apply. The Ritz-Carlton values growth and development, providing a supportive environment that encourages learning and the embodiment of its core service values. Above all, employees are expected to maintain professionalism in appearance and conduct while strictly protecting confidential information and company assets. This position epitomizes the blend of luxury service, operational excellence, and team spirit that distinguishes The Ritz-Carlton as a premier employer in hospitality.

Joining The Ritz-Carlton means becoming part of an elite group of hospitality professionals dedicated to delivering unparalleled guest experiences and continuing the legacy of excellence. This role offers an opportunity to learn from industry leaders, embrace the unique culture of the brand, and build a rewarding career within the Marriott International family. Every day presents a chance to grow personally and professionally while contributing to an esteemed global team renowned for redefining luxury service standards.