Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,000.00 - $75,000.00
Work Schedule
Standard Hours
Benefits
10 vacation days per year
9 paid holiday days per year
5 Chicago Paid Sick Leave days per year
5 Chicago Paid Leave days per year
Complimentary employee meals
Discounted parking
Discounted and complimentary room nights at The Peninsula Hotels
50% restaurant discount
50% discount on spa services
25% discount on spa retail
80% company-paid medical coverage
80% company-paid dental coverage
80% company-paid vision coverage
Complimentary life insurance
Complimentary long-term disability
Retirement plan with 5% company match
Job Description
The Peninsula Chicago is a prestigious luxury hotel that upholds the distinguished Five Star Five Diamond standard in hospitality. Renowned for its exceptional services and elegant atmosphere, this elite establishment is located in the heart of Chicago and is dedicated to delivering an unforgettable guest experience. The hotel caters to a diverse clientele, ranging from discerning travelers to business professionals, who expect nothing less than perfection in both service and amenities. As a cornerstone of luxury hospitality in the city, The Peninsula Chicago combines timeless sophistication with contemporary comforts, ensuring every guest feels valued and pampered during their stay. Joining this company means becoming part of a team that values excellence, collaboration, and innovation in the luxury hotel industry.
The In-Room Dining Manager role at The Peninsula Chicago is a vital position within the food and beverage team, responsible for overseeing all in-room dining operations. This position offers the opportunity to work in a busy, fast-paced environment that demands a high standard of service and attention to detail. The successful candidate will be instrumental in executing the hotel’s commitment to superior guest satisfaction by managing all aspects related to the in-room dining experience.
The In-Room Dining Manager will take charge of scheduling staff, delegating job tasks, and monitoring service quality to maintain a consistent and unobtrusive service standard that aligns with the luxury brand’s expectations. This leadership role requires a manager who can hire, train, mentor, motivate, supervise, and discipline team members while fostering a friendly yet discreet service atmosphere. As part of their responsibilities, the manager must ensure team members have a thorough understanding of all food and beverage offerings, including ingredients, preparation methods, and proper presentation, to provide guests with accurate information and a memorable dining experience.
Operational efficiency is another critical aspect of the role, with management duties encompassing the control of food and beverage usage, ensuring appropriate handling of equipment and tools, and utilizing Point of Sale (POS) and HOTsos systems effectively. This role not only requires strong management skills but also excellent physical stamina, as it involves standing for long periods and handling trays of food. The position offers a salary range of $70,000 to $75,000 per year and adheres to Chicago’s employment policies, including sick leave provisions.
Overall, this role represents an excellent career opportunity for hospitality professionals looking to advance in a high-profile luxury hotel environment, emphasizing leadership, operational excellence, and a passion for delivering outstanding guest service.
The In-Room Dining Manager role at The Peninsula Chicago is a vital position within the food and beverage team, responsible for overseeing all in-room dining operations. This position offers the opportunity to work in a busy, fast-paced environment that demands a high standard of service and attention to detail. The successful candidate will be instrumental in executing the hotel’s commitment to superior guest satisfaction by managing all aspects related to the in-room dining experience.
The In-Room Dining Manager will take charge of scheduling staff, delegating job tasks, and monitoring service quality to maintain a consistent and unobtrusive service standard that aligns with the luxury brand’s expectations. This leadership role requires a manager who can hire, train, mentor, motivate, supervise, and discipline team members while fostering a friendly yet discreet service atmosphere. As part of their responsibilities, the manager must ensure team members have a thorough understanding of all food and beverage offerings, including ingredients, preparation methods, and proper presentation, to provide guests with accurate information and a memorable dining experience.
Operational efficiency is another critical aspect of the role, with management duties encompassing the control of food and beverage usage, ensuring appropriate handling of equipment and tools, and utilizing Point of Sale (POS) and HOTsos systems effectively. This role not only requires strong management skills but also excellent physical stamina, as it involves standing for long periods and handling trays of food. The position offers a salary range of $70,000 to $75,000 per year and adheres to Chicago’s employment policies, including sick leave provisions.
Overall, this role represents an excellent career opportunity for hospitality professionals looking to advance in a high-profile luxury hotel environment, emphasizing leadership, operational excellence, and a passion for delivering outstanding guest service.
Job Requirements
- Must have at least 2 years F and B and managerial experience in an upscale establishment
- good knowledge of food and general knowledge of beverages, including wines and cocktails
- ability to multi-task
- impeccable grooming and excellent presentation
- good physical strength and stamina to carry trays of food and stand for long periods
- ability to lift, carry, and balance up to 25 lbs
Job Qualifications
- At least 2 years of food and beverage and managerial experience in an upscale establishment
- good knowledge of food and general knowledge of beverages, including wines and cocktails
- strong leadership and communication skills
- ability to manage and motivate a team effectively
- knowledge of POS and hospitality management systems
- excellent customer service skills
Job Duties
- Responsible for all activities of In-Room Dining, including staff scheduling, delegation of job tasks, monitoring and supervision of service
- possess management ability that ensures a successful handling of In-Room Dining
- hire, train, mentor, motivate, supervise and discipline all department employees
- initiate and maintain a friendly yet discreet and unobtrusive service to all guests
- ensure consistency of correct service standards for all meal periods to be followed by all staff members
- understand all food and beverage items ordered, including ingredients, methods of preparation and proper service
- control usage of all food and beverage items and appropriate usage of equipment, tools, and service equipment
- utilize the POS and HOTsos systems as per policies and procedures in place
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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