In-House Marketing Coordinator - Highland Inn

Hyatt Vacation Club at Highlands Inn in Carmel, CA, is a premier hospitality establishment dedicated to creating unforgettable vacation experiences for travelers worldwide. As part of the renowned Hyatt brand, this location embodies a commitment to excellence, personalized guest service, and a supportive workplace environment. The resort is situated in the scenic Carmel area, providing a beautiful backdrop for guests and team members alike to enjoy meaningful moments together. Hyatt Vacation Club is known for its vibrant community, comprehensive employee benefits, and opportunities for professional growth, making it an attractive employer for those passionate about hospitality and customer experience.

The role of In-House Marketing Coordinator / Vacation Sales Concierge is a dynamic and vital position within the Sales & Marketing team at the Highlands Inn. This full-time position offers a competitive hourly wage of $16.50 plus commission and bonuses, reflecting the value placed on sales performance and guest engagement. The coordinator will typically work five days per week with an expectation to be available for weekend shifts, highlighting the importance of flexibility in providing excellent service during peak guest times.

In this role, the coordinator acts as a bridge between guests and the resort's vacation sales offerings, facilitating engaging and informative sales presentations while ensuring customer satisfaction and eligibility. The position involves scheduling sales appointments, managing guest expectations, and using persuasive communication techniques to maximize revenue while fostering guest loyalty. Beyond sales, the coordinator contributes to the overall guest experience, welcoming and addressing the needs of visitors, and maintaining high company standards.

Hyatt Vacation Club provides a supportive and enriching environment where team members are encouraged to develop their skills and advance their careers in hospitality. With a range of benefits including medical, dental, vision insurance, 401K, travel discounts, credit union membership, tuition reimbursement, and professional counseling, employees are supported both personally and professionally. The company also emphasizes family support, growth opportunities, and a culture of inclusion and diversity.

For individuals with a background in sales, customer service, or concierge roles, and a passion for interacting with guests, this position offers an excellent opportunity to join a leading hospitality organization. The coordinator will be expected to uphold the values of Hyatt Vacation Ownership by contributing to team goals, adhering to policies and safety procedures, and promoting a friendly and professional atmosphere. Physical requirements include the ability to reach, bend, twist, and stand or walk for extended periods, ensuring the coordinator can meet the demands of the role.

Overall, this position is ideal for motivated and personable individuals eager to help create lasting vacation memories for guests while benefiting from a robust support system and rewarding career path at Hyatt Vacation Club at Highlands Inn.