Imperative Logistics - Logistics Coordinator - Import/Export - CA
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $29.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k with matching contribution
HSA with matching contribution
Paid Time Off
Life insurance
employer-paid short and long-term disability insurance
Job Description
Imperative Logistics is a distinguished logistics company specializing in highly complex air, ocean, and ground shipments. Renowned for its custom brokerage services and comprehensive suite of international logistics solutions, Imperative Logistics operates with a commitment to exceptional, personalized client service. The company has earned a reputation for setting the standard for excellence in global freight forwarding by focusing on industries with unique logistics needs. Understanding the sensitivity and critical importance of the shipments it handles, Imperative Logistics ensures the utmost attention to detail throughout the shipping process. The company’s dedicated team excels at providing exceptional customer service while optimizing supply... Show More
Job Requirements
- 3+ years industry experience
- experience in a customer service role
- excellent customer service and communication skills
- patience and understanding in challenging situations
- comfortable using computers and Microsoft Suite, specifically Excel
- effective problem-solving skills
- ability to work independently and as part of a team
- familiarity with Cargo Wise or equivalent system is preferred
Job Qualifications
- 3+ years industry experience
- experience in a customer service role with excellent customer service and communication skills
- ability to be patient and understanding, especially in the midst of challenging situations
- comfortable using computers and Microsoft Suite, specifically Excel
- ability to effectively problem solve
- ability to work independently and as part of a team
- increased level of proficiency is expected in related tasks as it pertains to the job
- preferred experience: Cargo Wise or equivalent system experience
Job Duties
- Deliver exceptional customer service by means of excellent quality performance
- timely communication with stakeholders via email and phone
- timely acknowledgement of customer complaints and issues resolution with periodic updates as needed
- keep records of customer contact, transactions, comments, and complaints
- ensure documentation is complete, professional, and accurate
- follow standard operating procedures and directives as outlined by leadership and the company guidelines
- communicating and coordinating with colleagues as necessary
- train, mentor other employees within the department on an as-needed basis
- adhere to company KPIs (key performance indicators)
Job Location
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