Imaging Representative

Houston Methodist Sugar Land Hospital is a leading healthcare provider dedicated to delivering exceptional medical services with a strong focus on quality, safety, service, and innovation. Located in Fort Bend County, Houston Methodist Sugar Land is part of the Houston Methodist system renowned for its commitment to advanced medical care and patient-centered services. The hospital offers comprehensive care across multiple specialties, including cancer care, neuroscience and spine care, orthopedics and sports medicine, heart and vascular care, women’s health services, childbirth with a level III NICU, bariatric and digestive care, and advanced imaging technologies. Houston Methodist Sugar Land is well-regarded for its dedication to healing patients through state-of-the-art treatments and compassionate care, making it a trusted destination for healthcare in the region.

The role of Imaging Representative at Houston Methodist involves a critical front-line position that supports the operational efficiency and patient experience within the imaging department. This non-exempt position is responsible for performing various routine administrative tasks, including patient check-in and check-out functions, handling telephone communications, directing visitors, managing registration processes, and scheduling patient appointments. The Imaging Representative plays an essential role in ensuring that physician orders and insurance authorizations are secured prior to the patient’s visit, thereby facilitating smooth patient flow and minimizing delays.

The position requires close attention to detail and strong organizational skills to manage patient record requests and provide administrative support tailored to the imaging department's needs. As part of the healthcare team, the Imaging Representative promotes a positive work environment and contributes to teamwork and communication among staff to achieve optimal departmental results. Effective communication skills are crucial for this role, as it involves interaction with patients, physicians, family members, and co-workers to ensure a high level of service and customer satisfaction. This role demands proficiency in basic computer skills, especially with word processing and electronic medical records (EMR), as well as knowledge of basic medical terminology to understand and relay essential information accurately.

Houston Methodist values continual learning and innovation, encouraging employees in the Imaging Representative role to generate new ideas to improve service quality and to seek professional development opportunities beyond foundational competencies. The position is business professional in dress code, does not require a uniform or scrubs, and does not usually entail on-call duties or travel. This role is ideal for individuals with at least one year of strong customer service experience, particularly in a healthcare setting, who are adept at managing multiple tasks efficiently while maintaining a focus on patient safety, privacy, and satisfaction.

By joining Houston Methodist as an Imaging Representative, you become part of a prestigious organization known for its compassionate care and dedication to improving community health outcomes. This position offers an opportunity to develop valuable skills within a supportive, collaborative work environment, while contributing meaningfully to the patient care experience. Houston Methodist is an Equal Opportunity Employer committed to diversity and inclusion in the workplace, providing employees with a dynamic and rewarding career path in healthcare.