IHOP logo

IHOP Server/Waiter/Waitress

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Standard Hours
Split Shifts
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Benefits

flexible schedule
employee discount
Career growth opportunities
friendly work environment
Training and Development

Job Description

IHOP, also known as the International House of Pancakes, is a globally recognized restaurant chain specializing in breakfast, lunch, and dinner offerings. Established with a commitment to providing guests with a memorable dining experience, IHOP has grown to become synonymous with delicious pancakes and a warm, welcoming atmosphere. The company prides itself on exceptional service, diverse menu options, and a family-friendly environment. Known for its iconic logo and hospitable staff, IHOP consistently works to create an inviting space for guests to enjoy quality meals and friendly interactions.

As a Server/Waiter/Waitress at IHOP, you play a pivotal role as the face of the brand. This position offers the opportunity to lead guests through a seamless dining experience by delivering top-notch service, demonstrating thorough menu knowledge, and upholding the highest level of hospitality. Serving at IHOP is not only about taking orders and delivering food; it is about building connections with guests, ensuring their satisfaction, and representing the welcoming spirit of the restaurant. The role demands a person with a warm smile, genuine care for guests' wellbeing, and strong interpersonal skills. Employing detailed attention to guest needs, the server helps foster an atmosphere that encourages guests to return.

Beyond guest interaction, the role involves operational responsibilities such as expediting orders efficiently, adhering to standards for handling guest checks and cash control, and managing stock and supplies in dining areas. Servers are also responsible for addressing guest concerns promptly and professionally, ensuring that any issues are resolved quickly to maintain a positive dining experience. Furthermore, this role includes performing cleaning duties such as clearing and setting tables to ensure the dining area remains tidy and inviting. The job requires physical stamina, including standing for extended periods and occasionally lifting items between 5-15 pounds.

Candidates who excel in this position arrive on time, present themselves well in a clean uniform, and demonstrate reliability and a strong work ethic. Excellent communication skills are essential as servers interact constantly with guests and team members. Self-motivation and the ability to work well in a team environment also contribute greatly to success in this role. IHOP offers a dynamic work environment where dedication to customer service is rewarded and professional growth is encouraged. Those interested in the hospitality industry and passionate about creating positive guest experiences will find this role both fulfilling and rewarding.

Job Requirements

  • Show up to work on time
  • well-groomed with a clean uniform ready to work
  • able to lift 5-15 pounds
  • stand for up to 8 hours
  • occasionally use motion which entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists

Job Qualifications

  • Good communication skills
  • ability to work well with others
  • self-motivated
  • reliable
  • strong work ethic
  • experience in customer service preferred

Job Duties

  • Expediting all orders
  • comply to standards in regards to guest checks and cash control
  • handle guest complaints, always looking to resolve problems quickly
  • stock and rotate all needed supplies in the service and dining areas
  • perform cleaning duties, such as helping to clear and set tables

Job Criteria

Experience

Entry Level (1-2 years)


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