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IHOP Server/Waiter/Waitress

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $11.75 - $19.75
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Work Schedule

Flexible
Day Shifts
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Benefits

Paid Time Off
Employee Discounts
meal discounts
flexible schedule

Job Description

IHOP, International House of Pancakes, is a well-known American multinational restaurant chain offering breakfast, lunch, and dinner with a focus on pancakes and other breakfast classics. Founded in 1958, IHOP has become a beloved dining destination for families and individuals seeking tasty comfort food served with warmth and hospitality. Known for its inviting atmosphere, IHOP brings a friendly dining experience combined with quality food, making it a favorite choice across many communities nationwide. As a full-service restaurant, IHOP provides opportunities for individuals passionate about hospitality and customer service to grow in a rewarding environment. Employing thousands of dedicated staff members, IHOP values teamwork, dedication, and a joyful spirit in delivering excellent guest experiences.

The role of Server/Waiter/Waitress at IHOP is crucial to maintaining the brand's reputation for outstanding service. Servers act as the face of IHOP and help guests navigate their dining experience with professionalism and genuine care. This position is a frontline role, requiring exceptional interpersonal skills, a strong understanding of the menu, and the ability to provide attentive and prompt service. The employee will greet guests warmly, take accurate orders, provide recommendations, expedite food promptly, and ensure a clean and welcoming dining area. Servers at IHOP also handle guest inquiries and complaints, striving to offer quick and satisfactory resolutions that enhance the guest experience.

This role demands physical stamina as it involves standing for extended periods, managing multiple tables, and occasional lifting of light supplies. A server must be well-groomed and maintain a neat uniform, embodying the welcoming spirit of IHOP in every interaction. The environment is fast-paced, sometimes busy during peak hours, so being reliable, self-motivated, and able to work well within a team are essential qualities. While prior experience in customer service or food service is beneficial, IHOP values candidates who demonstrate a passion for hospitality and the ability to learn quickly. The opportunity offers a chance to develop valuable skills in communication, time management, and teamwork, often serving as a foundation for growth within the company or the hospitality industry at large. This role typically aligns with hourly employment and provides competitive compensation according to industry standards.

Job Requirements

  • Show up to work on time
  • be well-groomed with a clean uniform ready to work
  • work well with others
  • be self-motivated
  • reliable
  • have a strong work ethic
  • good communication skills
  • able to lift 5-15 pounds
  • able to stand for up to 8 hours
  • occasionally use motion which entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists

Job Qualifications

  • Good communication skills
  • ability to lift 5-15 pounds
  • ability to stand for up to 8 hours
  • occasionally use motion which entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists
  • self-motivated
  • reliable
  • strong work ethic

Job Duties

  • Expediting all orders
  • comply to standards in regards to guest checks and cash control
  • handle guest complaints, always looking to resolve problems quickly
  • stock and rotate all needed supplies in the service and dining areas
  • perform cleaning duties, such as helping to clear and set tables

Job Criteria

Experience

Entry Level (1-2 years)


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