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IHOP Server/Waiter/Waitress

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $11.25 - $18.75
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
flexible schedule
Training and Development

Job Description

IHOP, an established leader in the casual dining sector, is renowned for its inviting atmosphere and a commitment to delivering high-quality breakfast and dining experiences. As a global restaurant chain with a focus on hospitality and customer satisfaction, IHOP specializes in a diverse and extensive menu, offering everything from classic pancakes to a variety of other meal options, making it a beloved choice for families and individuals alike. The company operates numerous locations and prides itself on providing a welcoming environment where every guest feels valued and cared for. IHOP emphasizes a strong company culture that focuses on teamwork, respect, and employee growth within the restaurant and hospitality industry.

The role of Server/Waiter/Waitress at IHOP is a vital position that directly impacts the overall customer experience. This role involves greeting guests, understanding their dietary preferences, and guiding them through the menu with expert knowledge and enthusiasm. As front-line representatives of the IHOP brand, servers ensure that guests receive prompt, accurate service with a warm and friendly approach. This position requires a blend of excellent interpersonal skills, multitasking ability, and attention to detail to handle multiple tables efficiently while maintaining a positive and professional demeanor. Beyond taking and expediting orders, servers are responsible for managing guest satisfaction, responding to complaints with problem-solving skills, and maintaining the cleanliness and order of the dining area. IHOP values employees who embody hospitality with sincerity and care, making this role perfect for individuals who enjoy engaging with guests and contributing to memorable dining moments. This position typically involves standing for extended periods and the physical requirements necessary to perform duties such as lifting and repeated movement tasks, all within a fast-paced team environment. Being a pivotal connection between kitchen staff and guests, servers at IHOP contribute significantly to a restaurant’s smooth operation and reputation for excellent service.

Job Requirements

  • Show up to work on time
  • Be well-groomed with a clean uniform ready to work
  • Work well with others
  • Be self-motivated
  • Reliable
  • Strong work ethic
  • Have good communication skills
  • Able to lift 5-15 pounds
  • Stand for up to 8 hours
  • Occasionally use motion which entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists

Job Qualifications

  • Good communication skills
  • Ability to work well with others
  • Self-motivated
  • Reliable
  • Strong work ethic

Job Duties

  • Expediting all orders
  • Comply to standards in regards to guest checks and cash control
  • Handle guest complaints, always looking to resolve problems quickly
  • Stock and rotate all needed supplies in the service and dining areas
  • Perform cleaning duties, such as helping to clear and set tables

Job Criteria

Experience

Entry Level (1-2 years)


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