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IHOP Server/Waiter/Waitress

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $11.50 - $19.50
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
flexible schedule
Career advancement opportunities

Job Description

IHOP, the International House of Pancakes, is a well-established and highly regarded restaurant chain known for its inviting atmosphere and delicious breakfast offerings. With a global presence and a commitment to quality and customer satisfaction, IHOP has earned its place as a favorite destination for families, friends, and individuals seeking a welcoming dining environment and classic American breakfast fare. As a company, IHOP prioritizes hospitable service, menu expertise, and creating memorable experiences for guests of all ages.

The Server/Waiter/Waitress role at IHOP offers an exciting opportunity to be the face of the brand, ensuring guests are treated with exceptional care and service from the moment they enter until they leave. In this role, you will lead guests through their dining experience by greeting them with warmth, providing knowledgeable menu guidance, and delivering prompt, attentive service. The ideal candidate will exemplify professionalism, friendliness, and a genuine desire to enhance each guest's experience. This position demands individuals who are not only skilled in communicating and multitasking but who also have a strong work ethic and dedication to maintaining high standards in food service and hospitality.

Servers at IHOP play a crucial role in expediting orders efficiently, managing guest checks accurately, and maintaining the seamless flow of the dining room. This includes stocking and rotating supplies to ensure consistent availability for service and cleanliness. A key part of the role is to address guest complaints with patience and promptness, resolving issues to maintain guest satisfaction. This job requires standing and being active for long stretches, so physical stamina and a positive attitude are essential. As the first point of contact for guests, your ability to remain composed and professional during busy periods will contribute significantly to the overall success of the restaurant.

Beyond the core service responsibilities, IHOP expects servers to assist with cleaning duties as part of teamwork to keep the dining and service areas neat and orderly. Being well-groomed, punctual, and ready to work are basic but critical expectations for anyone looking to succeed in this role. Communication skills, physical stamina to lift light weights and perform various motions such as pushing, pulling, and stretching, are vital to executing your duties effectively.

In summary, the Server/Waiter/Waitress at IHOP is an essential role that combines hospitality, efficiency, and teamwork to ensure guests receive unmatched service in a welcoming environment. This position is ideal for individuals passionate about food service, who enjoy engaging with people, and are committed to excellence in their work. Working at IHOP offers not only the chance to work with a leading restaurant brand but to grow within an environment that values dedication and customer focus.

Job Requirements

  • Show up to work on time
  • be well-groomed with a clean uniform ready to work
  • work well with others
  • be self-motivated
  • reliable
  • have a strong work ethic
  • have good communication skills
  • able to lift 5-15 pounds
  • able to stand for up to 8 hours
  • occasionally use motion which entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists

Job Qualifications

  • Good communication skills
  • ability to lift 5-15 pounds
  • stand for up to 8 hours
  • able to perform motions such as pushing, pulling, stretching and continuous bilateral use of fingers and wrists
  • self-motivated
  • reliable
  • strong work ethic
  • team player
  • well-groomed
  • punctual

Job Duties

  • Expediting all orders
  • comply to standards in regards to guest checks and cash control
  • handle guest complaints, always looking to resolve problems quickly
  • stock and rotate all needed supplies in the service and dining areas
  • perform cleaning duties, such as helping to clear and set tables

Job Criteria

Experience

Entry Level (1-2 years)


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