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IHOP Assistant Manager

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $16.00 - $17.50
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Work Schedule

Standard Hours
Weekend Shifts
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Benefits

Paid vacation
Health Insurance
Dental Insurance
Vision Insurance
Free Shift Meals
Family discounts
on the job training
Discount Program
Advancement opportunities

Job Description

IHOP, the International House of Pancakes, is a globally recognized restaurant franchise known for its welcoming atmosphere, classic American breakfast offerings, and commitment to excellent customer service. Established as a leader in the quick service dining industry, IHOP has become a beloved destination for families, friends, and individuals alike, offering a wide range of breakfast, lunch, and dinner options throughout the day. Operating numerous locations across the United States, including a vibrant team in Knoxville, Tennessee, IHOP continually invests in its employees to foster growth, development, and long-term career fulfillment. The company is known for its inclusive culture where team members are encouraged to build lasting relationships and memories while working together towards common goals in a supportive environment.

We are currently seeking a dedicated and experienced Assistant Restaurant Manager to join our IHOP team in Knoxville, TN. This leadership role comes with a competitive starting pay ranging from $16 to $17.50 per hour depending on experience. As an Assistant Restaurant Manager, you will play a pivotal role in supporting the Restaurant Manager with daily operations and ensuring that the restaurant runs smoothly and efficiently. Your responsibilities will include overseeing aspects such as food safety, quality control, and customer service excellence, all while managing and motivating a team to deliver their best. The position requires working on weekends and holidays, reflecting the dynamic nature of the hospitality industry and its commitment to excellent service at all times.

This position offers extensive opportunities for professional development through on-the-job training and advancement within the company. You will be instrumental in implementing training programs, improving operational efficiency, and enhancing the guest experience. In addition, your role will involve a degree of financial oversight, including managing budgets, handling daily cash deposits, and contributing to local marketing strategies. As part of the IHOP leadership team, your efforts will directly influence customer satisfaction and business profitability. With comprehensive benefits such as paid vacation, health, dental, and vision insurance, as well as family discounts and employee discount programs, IHOP strives to provide a supportive benefits package that caters to the needs of our employees. The culture at IHOP encourages teamwork, accountability, and a passion for service, making it an ideal workplace for those looking to advance their careers in the restaurant industry while working in a positive and friendly setting.

Job Requirements

  • Strong background in the food industry with a focus on quick service dining experiences
  • Exceptional leadership skills
  • Passion for customer service
  • Ability to manage various aspects of restaurant operations effectively
  • Availability to work weekends and holidays

Job Qualifications

  • Management experience, preferably in a fast-paced, casual dining environment
  • Proficiency with Microsoft Office, including Word and Excel
  • Willingness to undergo a background check upon hire
  • Valid driver's license and reliable transportation
  • Leadership skills

Job Duties

  • Run your assigned restaurant alongside or in the absence of the general manager
  • Manage the flow of all restaurant operations, ensuring that budgeted sales and profit goals are consistently being met
  • Handle finances and make a daily run to the bank when needed
  • Implement training programs for your hourly team members
  • Improve unit operations and the overall guest experience
  • Assist with strategizing and executing annual financial, local restaurant marketing, guest service, and human resource objectives for your assigned unit
  • Help with the recruitment, training, and retention of all team members to keep your food service team going strong
  • Ensure that there are always adequate levels of food, paper, kitchen, safety, janitorial, uniform, linen, and other miscellaneous supplies
  • Stay in compliance with local, state, and federal regulations by being diligent about correct sanitation practices and safety measures
  • Verify that all equipment and the structure of the building are always in working shape and meet all federal guidelines.

Job Criteria

Experience

Mid Level (3-7 years)


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