Job Overview
Compensation
Type:
Hourly
Rate:
Range $20.00 - $25.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
critical illness insurance
accident insurance
hospital insurance
401(k) retirement plan with pre-tax and Roth post-tax contributions
Life insurance including voluntary life and AD&D for employee and dependents
short-term disability
long-term disability
health spending account (HSA)
transportation benefits
Employee assistance program
paid time off including vacation and sick leave
Job Description
TEKsystems is a prominent leader in providing comprehensive business and technology services, operating across North America, Europe, and Asia. As an Allegis Group company, we are committed to helping clients transform their businesses through innovative solutions that harness the power of technology. With a workforce of 80,000 professionals, we serve over 6,000 clients, including 80 percent of the Fortune 500 companies. Our expertise spans Full-Stack Technology Services, Talent Services, and practical real-world application, empowering progressive leaders to drive impactful change. Our approach is rooted in true partnership, working closely with organizations to activate ideas and deliver measurable business outcomes. We... Show More
Job Requirements
- high school education or GED
- 0-3 years of relevant experience
- ability to provide accurate professional and timely customer service
- ability to adhere to SOPs and security protocols
- knowledge of information security controls
- ability to coordinate with multiple departments and stakeholders
- capability to monitor and manage inventory and accounting activities
- strong communication and problem-solving skills
Job Qualifications
- high school education or GED
- typically requires 0-3 years of relevant experience
- intermediate level experience
Job Duties
- provide accurate professional and timely customer service/support to internal and external customers
- contribute to meeting or exceeding department and unit metrics related to accuracy timeliness and customer satisfaction
- adhere to established SOPs and checklists when handling requests
- ensure sensitive information is secured and shared only with authorized contacts
- verify accuracy of requests and conduct due diligence including assessing customer eligibility verifying authorized signatures coordinating with other departments conducting research
- follow information security controls when performing credentialing setting up and modifying Federal Reserve products services and applications
- monitor inventory and complete daily accounting activities
- process accounting entries to other Reserve Banks
- work with management to investigate and resolve discrepancies
- identify and escalate time critical issues to higher level staff or management as appropriate
- coordinate and complete testing activities for application maintenance enhancement issue resolution
- engage with stakeholders to maintain and develop technologies workflows and processes
- report and monitor outages and support contingency verification testing
- review recommend and implement changes to improve operational efficiencies
Job Location
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