Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
term life insurance
accidental death and dismemberment insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Hyatt Regency Louisville is a premier hotel located in the vibrant heart of downtown Louisville, directly connected to the Kentucky International Convention Center. This upscale hotel offers guests modern, beautifully appointed rooms with city views, sofas, and complimentary WiFi, ensuring a comfortable and convenient stay for both business and leisure travelers. Guests can also enjoy access to a state-of-the-art fitness center located on the lobby level, which provides an excellent space for workouts and wellness activities. The hotel's prime location allows easy access to Louisville's top attractions, dining, and entertainment venues, making it an ideal choice for visitors seeking a dynamic city experience.
The Front Desk Agent at Hyatt Regency Louisville is a vital member of the hospitality team, serving as the first point of contact and the face of the hotel. This role is designed for individuals who excel at delivering exceptional guest service, creating warm and welcoming first impressions, and managing check-ins and check-outs with professionalism and efficiency. The position is full-time and offers competitive pay along with a comprehensive benefits package after an initial waiting period. Individuals in this role will handle a variety of responsibilities including guest inquiries, reservation management, coordination with other hotel departments, and problem-solving to ensure a seamless and memorable guest experience. The ideal candidate is a multitasking marvel, able to juggle multiple duties such as processing reservations, managing financial transactions, and addressing guest requests quickly and with a positive attitude. This position is perfect for someone who thrives in a fast-paced environment and is passionate about hospitality and customer satisfaction. Hyatt Regency Louisville values communication skills, a proactive approach to resolving issues, and the ability to maintain smooth operations at the front desk. By joining this esteemed hotel, Front Desk Agents become part of a team committed to providing top-tier service and creating lasting impressions for every guest.
The Front Desk Agent at Hyatt Regency Louisville is a vital member of the hospitality team, serving as the first point of contact and the face of the hotel. This role is designed for individuals who excel at delivering exceptional guest service, creating warm and welcoming first impressions, and managing check-ins and check-outs with professionalism and efficiency. The position is full-time and offers competitive pay along with a comprehensive benefits package after an initial waiting period. Individuals in this role will handle a variety of responsibilities including guest inquiries, reservation management, coordination with other hotel departments, and problem-solving to ensure a seamless and memorable guest experience. The ideal candidate is a multitasking marvel, able to juggle multiple duties such as processing reservations, managing financial transactions, and addressing guest requests quickly and with a positive attitude. This position is perfect for someone who thrives in a fast-paced environment and is passionate about hospitality and customer satisfaction. Hyatt Regency Louisville values communication skills, a proactive approach to resolving issues, and the ability to maintain smooth operations at the front desk. By joining this esteemed hotel, Front Desk Agents become part of a team committed to providing top-tier service and creating lasting impressions for every guest.
Job Requirements
- High school diploma or equivalent
- experience in a hotel or related field preferred
- familiarity with hotel management software and Microsoft Office suite
- excellent communication skills
- ability to multitask
- strong problem-solving skills
Job Qualifications
- High school diploma or equivalent
- prior experience in hotel or customer service roles preferred
- familiarity with hotel management software
- proficiency in Microsoft Office suite
- strong communication and interpersonal skills
- ability to multitask effectively in a fast-paced environment
- problem-solving and conflict resolution skills
Job Duties
- Greet and welcome guests with a warm and professional attitude
- manage check-in and check-out procedures efficiently
- handle guest inquiries and special requests promptly and courteously
- process reservations and update guest information in hotel management software
- coordinate with housekeeping and other departments to ensure room readiness and guest satisfaction
- manage financial transactions including billing and payments
- resolve guest complaints and problems proactively to ensure positive outcomes
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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