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Hyatt Regency Buffalo - Front Desk Agent

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $18.00
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Work Schedule

Standard Hours
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Benefits

Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k plan

Job Description

Hyatt Regency Buffalo is a distinguished full-service hotel situated in the heart of downtown Buffalo, New York. Known widely as a premier destination for both business and leisure travelers, this hotel offers direct access to the Buffalo Niagara Convention Center, making it a preferred lodging choice for conference attendees and visitors to the area. The hotel's prime location places guests within walking distance of key attractions such as the waterfront, KeyBank Center, and the historic Shea's Buffalo Theatre, providing an enriching Buffalo experience that blends comfort, convenience, and culture. The property boasts a range of upscale amenities including a luxurious... Show More

Job Requirements

  • High school diploma or equivalent
  • Experience in hotel or related field preferred
  • Familiarity with hotel management software and Microsoft Office suite
  • Ability to provide outstanding customer service
  • Strong communication skills
  • Ability to multitask and manage stressful situations
  • Quick thinking and problem-solving skills

Job Qualifications

  • High school diploma or equivalent
  • Experience in a hotel or related field preferred
  • Familiarity with hotel management software
  • Proficiency in Microsoft Office suite
  • Strong communication skills
  • Ability to multitask under pressure
  • Excellent problem-solving abilities

Job Duties

  • Greet guests warmly and provide exceptional customer service
  • Manage check-ins and check-outs efficiently
  • Handle reservations and guest requests accurately
  • Coordinate with hotel departments to ensure guest satisfaction
  • Resolve guest issues promptly and professionally
  • Maintain organized and up-to-date front desk records
  • Process payments and financial transactions securely

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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