Hyatt Place Riverside Downtown - Gallery Host

Riverside, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $17.00 - $18.00

Benefits

Daily Pay

Medical insurance

Dental Insurance

vision coverage

short-term disability income

Long-term disability income

Term Life and AD&D Insurance

Paid Time Off

Employee assistance program

401k Retirement Plan

Job Description

Hyatt Place Riverside Downtown is a distinguished hotel located in Riverside within the Inland Empire region of Southern California. Known for its contemporary design and exceptional guest services, Hyatt Place Riverside Downtown offers a welcoming and comfortable environment featuring modern amenities like an outdoor swimming pool, air-conditioned rooms, complimentary WiFi, HDTVs, refrigerators, and coffee machines. The hotel is pet-friendly and committed to providing guests with an enjoyable and memorable stay, catering to both business and leisure travelers. With its prime location and outstanding service, Hyatt continues to be a preferred choice for visitors seeking quality accommodations combined with genuine hospitality.Show More

Job Requirements

Minimum of one month of related experience or equivalent combination of training and experience
Previous customer service experience in a hotel or related field preferred
Strong ability to read, write, and speak the English language
Ability to learn quickly and work in a fast paced position with constant guest interaction
Basic computer skills including knowledge of Microsoft Office products such as Word and Excel
Ability to identify and resolve problems in a timely manner using reason even when dealing with emotional topics
Ability to multi-task
Ability to manage difficult or emotional customer situations including responding promptly to customer needs and requests for service and assistance
Ability to maintain a high level of professionalism treating others with respect and consideration regardless of status or position
Knowledge of and ability to appropriately interpret and follow policies and procedures
Knowledge of and ability to adhere to safety and security procedures and report potentially unsafe conditions
Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience whether oral or written
Ability to meet work schedule demands and be punctual with flexibility to work outside regular hours when needed

Job Qualifications

A minimum of one month of related experience or equivalent combination of training and experience
Previous customer service experience in a hotel or related field preferred
Strong ability to read, write, and speak the English language
Ability to learn quickly and work in fast paced position with constant guest interaction
Basic computer skills including knowledge of Microsoft Office products such as Word and Excel
Ability to identify and resolve problems in a timely manner using reason even when dealing with emotional topics
Ability to multi-task
Ability to manage difficult or emotional customer situations including responding promptly to customer needs and requests for service and assistance
Ability to maintain a high level of professionalism treating others with respect and consideration regardless of status or position
Knowledge of and ability to appropriately interpret and follow policies and procedures
Knowledge of and ability to adhere to safety and security procedures and report potentially unsafe conditions
Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience whether oral or written
Ability to meet work schedule demands and be punctual, with flexibility to work outside regular hours when needed

Job Duties

Assist guests with check in and check out processes, Go above and beyond to provide assistance such as helping with luggage, coffee, directions, wake up calls, and future reservations
Provide information to guest and visitor inquiries, coordinate guest requests for special arrangements of services, courteously and efficiently inform guests of hotel services, features and room amenities
Answer hotel telephones courteously and efficiently following brand-specific standards
Prepare, set up, stock, take down, clean and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards, Be familiar and knowledgeable with the operation of the POS system
Assist guests with food orders and serve food and beverage items to guests in a friendly, professional and timely manner, Use suggestive selling techniques, Maintain a clean, organized environment for guests by clearing tables during service
Follow brand-specific operational policies and procedures including cash and credit card handling, safety and security, and other policies to consistently exceed guests’ expectations
Perform other duties as assigned

Job Location

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