Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Job Description
Hyatt Place Lakeland Center is a premier hotel located in Central Florida, ideally positioned near key attractions such as Lake Myrtle Sports Complex, the SUN 'n FUN Complex, and Joker Marchant Stadium. It is also conveniently connected to the RP Funding Center, making it a highly sought-after destination for both business and leisure travelers. The hotel prides itself on providing modern, spacious guestrooms and deluxe amenities designed to ensure a comfortable and memorable stay. Guests can enjoy complimentary services such as free Wi-Fi, an outdoor pool, a fitness center, and a freshly prepared breakfast featuring a diverse menu that includes cage-free eggs, steel-cut oatmeal, whole fruits, and all-natural bacon and sausage. The hotel also caters to guests' beverage needs with coffee service in the morning and a cocktail bar in the evening, providing a well-rounded hospitality experience that balances relaxation and productivity.
The role of Front Desk Agent at Hyatt Place Lakeland Center is vital to maintaining the hotel’s distinguished reputation for outstanding guest service. As the face of the hotel, the Front Desk Agent acts as the primary point of contact for guests, setting the tone for their entire experience from arrival to departure. This position demands a friendly, professional individual who thrives in a fast-paced environment and possesses exceptional communication and multitasking skills. The Front Desk Agent ensures a seamless check-in and check-out process while managing reservations, addressing guest inquiries, and resolving any challenges that may arise promptly and efficiently.
Moreover, this position requires acute attention to detail and the ability to coordinate with various hotel departments to meet guests’ needs effectively. The ideal candidate will be skilled in using hotel management software and Microsoft Office, illustrating technological proficiency as well as a robust understanding of hospitality operations. This is an excellent opportunity for individuals passionate about delivering first-class customer service and creating lasting impressions. Employment is offered on a full-time basis, with competitive daily pay options available and a comprehensive benefits package following a standard waiting period. Benefits include medical, dental, and vision coverage, disability income plans, life insurance, paid time off, an Employee Assistance Program, and a 401k retirement plan. Joining Hyatt Place Lakeland Center means becoming part of a vibrant team committed to excellence and guest satisfaction, with ample opportunities for personal and professional growth.
The role of Front Desk Agent at Hyatt Place Lakeland Center is vital to maintaining the hotel’s distinguished reputation for outstanding guest service. As the face of the hotel, the Front Desk Agent acts as the primary point of contact for guests, setting the tone for their entire experience from arrival to departure. This position demands a friendly, professional individual who thrives in a fast-paced environment and possesses exceptional communication and multitasking skills. The Front Desk Agent ensures a seamless check-in and check-out process while managing reservations, addressing guest inquiries, and resolving any challenges that may arise promptly and efficiently.
Moreover, this position requires acute attention to detail and the ability to coordinate with various hotel departments to meet guests’ needs effectively. The ideal candidate will be skilled in using hotel management software and Microsoft Office, illustrating technological proficiency as well as a robust understanding of hospitality operations. This is an excellent opportunity for individuals passionate about delivering first-class customer service and creating lasting impressions. Employment is offered on a full-time basis, with competitive daily pay options available and a comprehensive benefits package following a standard waiting period. Benefits include medical, dental, and vision coverage, disability income plans, life insurance, paid time off, an Employee Assistance Program, and a 401k retirement plan. Joining Hyatt Place Lakeland Center means becoming part of a vibrant team committed to excellence and guest satisfaction, with ample opportunities for personal and professional growth.
Job Requirements
- high school diploma or equivalent
- previous experience in hospitality or customer service preferred
- basic computer skills including hotel management software
- excellent verbal and written communication skills
- ability to remain calm and professional in stressful situations
- strong organizational skills
- availability to work flexible hours including weekends and holidays
Job Qualifications
- high school diploma or equivalent
- experience in a hotel or related field preferred
- familiarity with hotel management software
- proficiency in Microsoft Office suite
- excellent communication and interpersonal skills
- ability to multitask and work under pressure
- strong problem-solving skills
Job Duties
- greet guests warmly and facilitate smooth check-ins and check-outs
- manage guest reservations and update records in hotel management software
- respond promptly and courteously to guest inquiries and requests
- coordinate with housekeeping and maintenance departments to meet guest needs
- handle billing and payment processes accurately
- resolve guest complaints and issues effectively and efficiently
- maintain a clean and organized front desk area
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
