Job Overview
Compensation
Type:
Hourly
Rate:
Range $19.00 - $25.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
Inclusive and diverse workplace
Job Description
Roof Above is North Carolina's most comprehensive homeless service provider committed to uniting the community to end homelessness one life at a time. Established through the merger of Urban Ministry Center and Men's Shelter of Charlotte in 2019, Roof Above addresses the complex needs of individuals experiencing homelessness. Their holistic approach includes street outreach, emergency shelter services, Rapid Rehousing, and Permanent Supportive Housing programs. Operating across seven campuses in Charlotte with the capability to expand to fourteen during the COVID pandemic, Roof Above serves over 1,200 individuals every day, making a significant impact in the community. The organization’s commitment extends... Show More
Job Requirements
- must possess a bachelor's degree in social work, psychology, counseling, or related field
- minimum of 2 years case management experience or equivalent
- prior experience with homeless populations preferred
- knowledge or quick development of competency in homelessness issues and intervention
- basic understanding of mental health and substance abuse issues
- must plan, organize, and coordinate case management activities
- ability to communicate effectively orally and in writing
- must provide liaison to service partners and governmental agencies
- ability to promote social services and public relations
- must work effectively with staff, volunteers, clientele, and public
- ability to manage client records in hardcopy and database
- work independently with minimal supervision
- compassionately engage and build trust with clients
- must possess current and valid driver's license
- clean driving record and ability to be insured on agency's automobile policy
- must be able to drive agency-owned vehicles including passenger vans
- ability to lift 25-30 lbs
- certified in CPR and First Aid or willingness to obtain certification within 60 days
- willingness to perform other duties as assigned
- deep commitment to Roof Above core values
- flexible scheduling and work beyond regular hours
- scheduled work hours from 8:30 to 5:30 Monday to Friday with one late day from 11:00 to 7:00
Job Qualifications
- a bachelor's degree in social work, psychology, counseling, or a related field
- minimum of 2 years experience as a case manager or equivalent combination of education, training, and experience
- prior experience working with homeless populations, especially in a shelter setting, preferred
- knowledge of issues related to homelessness, effective intervention techniques, and motivational interviewing
- basic understanding of mental health and substance abuse issues helpful
- knowledge of housing opportunities and programs for homeless individuals
- skill to plan, organize, and coordinate case management activities
- effective oral and written communication skills
- ability to provide liaison to service partners, governmental agencies, and the public
- ability to promote social services programs and public relations
- experience working effectively with staff, volunteers, clientele, and the public
- ability to prepare and present reports
- experience managing client records in hardcopy and database formats
- ability to work independently with minimal supervision
- ability to be compassionate and build trust with difficult populations
- ability to work as a member of multiple teams
Job Duties
- connects clients with housing resources, market rate housing, and other housing options
- connects clients with needed agency and outside services and monitors progress
- develops individualized service plans with clients on case load and seeking or engaged in program services
- works with shelter staff to meet basic needs of clients
- provides crisis intervention assistance as needed
- tracks progress and services for each client on caseload
- participates on agency's program team and works with other staff from client services
- serves as liaison to community-based and governmental service partners as directed
- participates in staff training and development activities as directed
- performs other duties as directed by supervisor
Job Location
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