Job Overview
Employment Type
Temporary
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
uniform provided
Employee Discounts
Training opportunities
flexible scheduling
team environment
Job Description
MCR is a hospitality company dedicated to providing clean, friendly, well-organized, and safe hotel environments for all guests. With a commitment to excellence in guest satisfaction, cleanliness, product consistency, quality, and teamwork, MCR has established itself as a trusted brand in the hospitality industry. The company emphasizes creating an atmosphere where guests feel welcomed and valued through attentive service and spotless surroundings. The culture encourages collaboration among team members to ensure operational efficiency and superior guest experiences in every aspect of the hotel stay.
The role of a Temporary Substitute Houseperson at MCR is crucial in maintaining the standards o... Show More
The role of a Temporary Substitute Houseperson at MCR is crucial in maintaining the standards o... Show More
Job Requirements
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Must arrive and clock in on time for every shift and clock out as scheduled
- Must clock in/out for breaks at scheduled times
- Provide sufficient notice when calling out for a shift
- Ability to understand and follow established guidelines and procedures
- Ability to work well in high-pressure situations
- Must be able to perform physical work including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting
- Must maintain neat appearance and wear approved uniform
- Effective communication skills
- Must have a positive, can-do attitude
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise, or related field preferred
- Positive attitude and willingness to learn
- Ability to convey information and ideas clearly
- Desire to serve all guests
- Effective listening and conflict resolution skills
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible
- Work together with team to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support all groups and events at the hotel
- Use relevant technology proficiently for the role
- Answer incoming calls with friendly service and approved greeting
- Keep all front and back of house areas clean and well-organized
- Assist in cleaning guest rooms and public spaces as needed
- Greet guests amicably while cleaning
- Complete all operational checklists accurately and on designated times
- Complete accurate and timely shift handover reports
- Wear a clean, approved uniform and maintain professional grooming
- Communicate clearly, honestly, and professionally with team members
- Demonstrate willingness to stretch beyond traditional role to meet business needs
- Work collaboratively with all team members
- Store and retrieve luggage or packages for guests
- Clean and maintain guest hallways, stairwells, service areas, and ice rooms
- Collect trash from all exterior garbage receptacles and parking lot
- Maintain public space furniture and report issues
- Restock guest floor linen closets and guest amenities
- Replenish amenities and supplies in assigned guestrooms
- Stock and maintain housekeeping cart
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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