Houseperson- Housekeeping Personnel

Upper Darby, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $17.00

Work Schedule

Rotating Shifts

Benefits

Highly Competitive Salary

Paid Time Off

Medical insurance

Dental Insurance

Vision Insurance

Free Basic Life Insurance

hotel discounts

401k Company Match

Educational/Professional Development

Job Description

Wurzak Hotel Group (WHG) is a distinguished hospitality company headquartered in Philadelphia, specializing in the ownership, development, and operation of premium branded hotels. The company has established itself as a key player in the hospitality industry with a focus on full-service, extended stay, and focused service hotels. With over 30 years of experience, WHG has earned a reputation for entrepreneurial management and operational excellence. WHG emphasizes not only developing hotel properties but also cultivating long-term relationships with guests by delivering exceptional service and value.

WHG’s operational model is rooted in innovation, acute attention to detail, and a dedication to guest ... Show More

Job Requirements

High school education or equivalent
prior experience in hospitality or service industry preferred
ability to work flexible shifts including nights, weekends, and holidays
physical capability to lift up to 100 lbs
strong communication skills
ability to follow safety and operational procedures
commitment to guest service excellence
legal authorization to work in the United States

Job Qualifications

High school education or related experience
familiarity with hospitality industry practices preferred
ability to understand and provide friendly guest service
ability to complete assigned tasks in a timely manner
consistently professional attitude and behavior with effective listening and communication skills
attention to details, good organizational skills, and efficient time management
ability to follow an appropriate course of action based on policies and procedures
ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient, and while simultaneously handling competing and changing priorities
ability to satisfy the legal requirements for employment within the jurisdiction

Job Duties

Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items, and safety hazards to management
reports any deviations from policies, procedures, brand standards and regulations to management
complies with all guest service basics such as uniforms, name tags and proper guest greeting
knowledgeable on hotel facilities and services to assist guests as appropriate
ensures all communication containing company, hotel, brand and guest information is consistent with privacy policies, practices and regulations
impresses guests with quality and timely service in a pleasant and friendly manner
maintains complete knowledge of and comply with all departmental policies, service procedures, standards
maintains complete knowledge of correct maintenance and use of equipment
uses equipment only as intended
anticipates guests and fellow team member needs, responds promptly and acknowledges all guests and team members
be familiar with all hotel services, features and activities to respond to guest inquiries accurately
respond in positive, calm tone to guest and team members at all times
resolve guest complaints, ensuring guest satisfaction
monitor and maintain cleanliness, sanitation and organization of assigned work areas
greet guests as they arrive
monitor surrounding and report concerns to supervisor
complete closing side duties
attend training, meetings, and other department events as scheduled
all other duties as assigned by manager

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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