Houseperson - Housekeeping

Hilton is a globally recognized leader in the hospitality industry, known for its commitment to exceptional guest service and operational excellence. As part of its dedication to providing high-quality accommodations and memorable experiences, Hilton operates numerous hotels worldwide, each upholding the brand's standards of comfort, cleanliness, and professionalism. With a vast network of properties, Hilton offers a dynamic work environment that values integrity, teamwork, and leadership, making it an employer of choice for individuals passionate about hospitality.

The Houseperson position at Hilton is a full-time role within the housekeeping department, crucial to maintaining the overall cleanliness and appeal of the hotel. This role involves a variety of cleaning and maintenance tasks across public and designated areas of the hotel to ensure a pleasant environment for guests and staff alike. The Houseperson is expected to perform duties with meticulous attention to detail and responsiveness to guest needs, directly contributing to guest satisfaction and the hotel’s reputation for excellence. The job emphasizes not only cleanliness and upkeep but also guest interaction, making it a vital part of the Hilton guest experience.

In this position, the Houseperson is responsible for cleaning restrooms, public spaces, offices, and banquet, meeting, or conference rooms, ensuring that these areas meet Hilton's high standards. The role involves dusting, polishing furniture and fixtures, vacuuming carpets, mopping, sweeping, shampooing carpets, washing windows, cleaning and waxing floors, and proper waste disposal, including emptying ashtrays. The Houseperson also assists in stocking and maintaining supply rooms and performs deep cleaning projects as assigned. Additionally, they play a key role in addressing maintenance issues by reporting deficiencies and needed repairs promptly.

Customer service skills are essential, as the Houseperson greets guests warmly and handles guest requests efficiently, sometimes assisting with guest room cleaning. The position requires individuals who are organized, dependable, and able to operate with a strong sense of ownership and urgency. Hilton values team players who demonstrate leadership qualities and uphold the company's core values: hospitality, integrity, leadership, teamwork, ownership, and a commitment to acting decisively in their roles. This Houseperson role is ideal for those looking to grow within the hospitality industry, seeking a supportive environment that fosters professional development and rewards dedication to guest service excellence.