Houseperson - Housekeeping

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee wellness programs
Transportation assistance

Job Description

Hilton is a globally recognized leader in the hospitality industry, known for its commitment to delivering exceptional guest experiences and maintaining high standards of service and quality. With a vast portfolio of hotels and resorts worldwide, Hilton continues to innovate and set benchmarks in hospitality, ensuring a welcoming and comfortable environment for all guests. The company embraces values such as integrity, leadership, teamwork, ownership, and a strong sense of urgency to uphold its reputation as one of the top hotel brands globally. Hilton offers a dynamic and inclusive workplace where employees can grow their careers while contributing to memorable guest experiences.

The role of a Houseperson within Hilton is a vital position in the Housekeeping department. This full-time role focuses on cleaning and maintaining designated areas throughout the hotel, including restrooms, public areas, offices, and banquet, meeting, and conference rooms. The Houseperson plays an essential part in the hotel's ongoing efforts to provide outstanding guest service and achieve financial profitability. This role involves a variety of tasks such as dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, washing windows, cleaning and waxing floors, trash removal, and emptying ashtrays. Beyond these duties, the Houseperson is also expected to greet guests warmly, respond promptly to guest requests, report maintenance issues, and assist in stocking supply rooms.

Hilton is looking for individuals who are passionate about hospitality and dedicated to creating exceptional guest experiences. The ideal candidate should embody Hilton’s core values including integrity, leadership, teamwork, and ownership. The company emphasizes working with urgency and discipline to ensure tasks are completed efficiently and to a high standard. The Houseperson position offers a supportive environment that values team players and encourages leadership at all levels. This role is perfect for individuals eager to develop their skills in hospitality and contribute meaningfully to one of the world’s leading hotel brands. Hilton provides a unique opportunity to work in a fast-paced, guest-focused setting where attention to detail and service excellence are paramount.

Job Requirements

  • High school diploma or equivalent
  • Previous housekeeping or custodial experience preferred
  • Ability to communicate effectively with guests and team members
  • Available to work flexible hours including weekends and holidays
  • Physical ability to perform manual cleaning tasks
  • Strong interpersonal skills
  • Ability to follow safety and sanitation guidelines

Job Qualifications

  • High school diploma or equivalent preferred
  • Previous experience in housekeeping or custodial work is an asset
  • Ability to work effectively in a team environment
  • Strong communication and guest service skills
  • Basic knowledge of cleaning chemicals and supplies
  • Physical ability to perform cleaning tasks including lifting, bending, and standing for extended periods
  • Attention to detail and commitment to quality

Job Duties

  • Clean designated areas including restrooms, public areas, offices, and banquet/meeting/conference rooms
  • Dust and polish furniture and fixtures
  • Vacuum, mop, sweep, and shampoo carpets
  • Wash windows and clean/wax floors
  • Remove and dispose of trash and empty ashtrays
  • Greet guests in a friendly manner
  • Report maintenance deficiencies and items in need of repair
  • Stock and maintain supply rooms as needed
  • Perform deep cleaning tasks and special projects
  • Deliver guest requests and assist in cleaning guest rooms as needed

Job Criteria

Experience

Entry Level (1-2 years)


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