Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Job Description
The Santa Ana Pueblo Hotel, a prominent hospitality establishment known for its commitment to exceptional guest experiences and cultural respect, is currently seeking a dedicated Houseperson to join its housekeeping team. This hotel prides itself on maintaining a clean, welcoming, and well-organized environment for its guests, ensuring that every aspect of the property's public and back of house areas meet the highest standards of cleanliness and safety. Situated in a vibrant community, the hotel embraces the rich heritage of the Santa Ana Tribe and incorporates this ethos into its daily operations and guest interactions.
The Houseperson plays a vital role in supporting the guest room attendants and overall housekeeping department by maintaining the cleanliness and order of hotel corridors, public spaces, and back-of-house areas. This position involves responsibilities such as removing soiled linens, trash, and equipment from guest rooms, restocking supplies, and ensuring that housekeeping carts are fully equipped with necessary materials and amenities. Strong adherence to safety protocols and established housekeeping procedures is essential. The role requires teamwork, excellent communication skills, and a commitment to providing a positive and respectful work and guest environment.
This employment opportunity emphasizes professionalism, reliability, and a proactive approach to workplace duties. The Houseperson is expected to embody core values such as respect for coworkers and guests, dependability, honesty, and the willingness to learn from feedback. Additionally, candidates must be comfortable using technology, including smartphones for communication and company applications, to enhance operational efficiency.
Working at the Santa Ana Pueblo Hotel offers individuals the chance to be a part of a culturally rich and supportive work environment. The hotel encourages Santa Ana Tribal Members to apply and values diverse backgrounds and perspectives, especially those with bilingual and multicultural experience. This role demands handling physically demanding tasks such as lifting heavy items and operating various housekeeping equipment efficiently in a fast-paced setting. It is essential for applicants to be in good physical condition, able to maintain high standards of courtesy, and capable of managing stressful situations professionally.
Join us at the Santa Ana Pueblo Hotel where you will contribute to creating memorable guest experiences by ensuring a pristine and inviting environment. If you are motivated, detail-oriented, and enjoy teamwork, this Houseperson position offers a valuable career path within an esteemed hospitality setting that respects its heritage and embraces modern service standards.
The Houseperson plays a vital role in supporting the guest room attendants and overall housekeeping department by maintaining the cleanliness and order of hotel corridors, public spaces, and back-of-house areas. This position involves responsibilities such as removing soiled linens, trash, and equipment from guest rooms, restocking supplies, and ensuring that housekeeping carts are fully equipped with necessary materials and amenities. Strong adherence to safety protocols and established housekeeping procedures is essential. The role requires teamwork, excellent communication skills, and a commitment to providing a positive and respectful work and guest environment.
This employment opportunity emphasizes professionalism, reliability, and a proactive approach to workplace duties. The Houseperson is expected to embody core values such as respect for coworkers and guests, dependability, honesty, and the willingness to learn from feedback. Additionally, candidates must be comfortable using technology, including smartphones for communication and company applications, to enhance operational efficiency.
Working at the Santa Ana Pueblo Hotel offers individuals the chance to be a part of a culturally rich and supportive work environment. The hotel encourages Santa Ana Tribal Members to apply and values diverse backgrounds and perspectives, especially those with bilingual and multicultural experience. This role demands handling physically demanding tasks such as lifting heavy items and operating various housekeeping equipment efficiently in a fast-paced setting. It is essential for applicants to be in good physical condition, able to maintain high standards of courtesy, and capable of managing stressful situations professionally.
Join us at the Santa Ana Pueblo Hotel where you will contribute to creating memorable guest experiences by ensuring a pristine and inviting environment. If you are motivated, detail-oriented, and enjoy teamwork, this Houseperson position offers a valuable career path within an esteemed hospitality setting that respects its heritage and embraces modern service standards.
Job Requirements
- Preference is given to qualified Santa Ana Tribal Members
- high school diploma or GED required
- bi-lingual and multi-cultural experience helpful
- good interpersonal, guest service and communication skills
- a smartphone capable of running company applications and communication systems is required
- all employees are required to proficiently use a smartphone for company applications, email, and text
- must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-gaming license
Job Qualifications
- High school diploma or GED
- good interpersonal, guest service and communication skills
- bi-lingual and multi-cultural experience helpful
- ability to provide strong customer service
- ability to handle conflict situations
- detail oriented, organized individual with the ability to multi-task
- must be able to work in a fast-paced environment
- must be able to deal with stressful situations in a professional manner
- must be a team player
Job Duties
- Performs duties related to housekeeping in accordance to established policy and procedures as well as service standards
- removes dirty linens and towels from rooms and hallways, transports them to assigned location
- receives clean linen and towels, distributes them to the assigned locations
- properly stocks housekeeping carts and closets with necessary supplies, materials and amenities
- ensures all equipment is used and maintained in accordance with established procedures
- adheres to all safety guidelines including the use of protective equipment
- uses chemicals in a proper, safe and responsible manner in accordance with standards
- performs duties in a timely and efficient manner
- maintains proper stock levels at all times
- delivers to Guest Room Attendants necessary supplies on an as needed basis
- communicates problems, challenges or unusual matters of significance to supervisor
- informs supervision of needed support, supplies or repairs
- completes maintenance work orders to be shared with supervisors and management
- accurately completes assigned daily paperwork
- ensures all storage areas and carts are clean and organized
- takes personal responsibility for delivering excellent guest experience
- ensures guests’ issues are resolved in a prompt, courteous and efficient manner
- shares guest feedback with appropriate parties in order to maintain continuous improvement
- welcomes corrective and/or constructive feedback
- perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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