Houseperson

About Heritage Hotels & Resorts Heritage Hotels & Resorts stands as New Mexico's premier locally owned hospitality group, deeply rooted in its respect for culture, place, and people. This esteemed hospitality company has carved out a reputation for offering luxury accommodations paired with award-winning culinary experiences throughout its collection of hotels and restaurants. Known for exceptional guest service and an authentic approach to storytelling, Heritage Hotels & Resorts integrates community pride into every aspect of its operations. With a steadfast commitment to caring for not only its guests but also its dedicated team members and the neighborhoods it serves, the company nurtures a welcoming and supportive environment. Those who join Heritage Hotels become part of a family that values meaningful contributions, where hospitality is more than a job—it’s a mission to create memorable and positive impacts.

Role Overview: Housekeeping Houseperson Heritage Hotels & Resorts is currently seeking a dependable, detail-oriented Housekeeping Houseperson to be an integral part of their housekeeping team. This role is pivotal in supporting the cleanliness, organization, and visual appeal of the hotel property, ensuring that every guest’s stay is seamless and pleasurable. Reporting to the Housekeeping Manager or Supervisor, the Houseperson will handle essential behind-the-scenes duties to maintain guest rooms, corridors, public areas, and other spaces in pristine condition. The position demands a proactive approach, requiring communication with leadership on daily assignments and adherence to strict safety and health protocols including the use of Personal Protective Equipment.

The responsibilities extend to performing support services in guest rooms after checkout, such as stripping beds of linens, collecting towels and trash, and changing soiled linens according to established property and Green Program standards. Additionally, the Houseperson will be vigilant in identifying and reporting safety hazards, damages, and suspicious activities in a timely manner. Exceptional guest service skills are necessary to manage any guest concerns professionally and promptly, while also providing knowledge of cleaning chemicals when requested.

Beyond routine tasks, Housekeeping Housepersons will engage in deep cleaning duties and special projects, working collaboratively with housekeeping attendants and Front of House teams to ensure daily operations flow smoothly. Maintaining an organized and professional work area, adhering to uniform and grooming standards, and safeguarding company assets and confidential information are also key aspects of the role.

This position offers competitive pay and a comprehensive benefits package, including a 25 percent match on a 401(k) plan. Employees enjoy generous discounts across Heritage’s hotels, restaurants, spa, and retail outlets, complimentary meals during shifts, free employee parking, and ample opportunities for growth and professional development. The work culture emphasizes a people-first approach, deeply intertwined with New Mexico’s pride and community spirit, making Heritage Hotels & Resorts a desirable place for service-oriented individuals looking to foster their careers in hospitality.