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Houseperson

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Training and Development
Employee wellness programs

Job Description

Ivy Hospitality is a reputable hospitality company known for its commitment to providing exceptional guest experiences and maintaining high standards of cleanliness and service throughout its properties. As a prominent player in the hospitality industry, Ivy Hospitality continually strives to create inviting, comfortable, and seamless environments where guests feel valued and cared for. The company employs a diverse team of hotel associates dedicated to upholding the principles of professionalism, attention to detail, and prompt service, all of which contribute to its excellent reputation and guest satisfaction scores.

The Housekeeping Houseman role is integral to Ivy Hospitality's housekeeping team. This position is essential for maintaining the cleanliness, organization, and welcoming ambiance of public areas within the hotel such as lobbies, hallways, and restrooms. The Houseman supports housekeeping associates by delivering linens, supplies, and amenities promptly, enabling efficient room turnovers and smooth workflow. By assisting with trash removal and restocking housekeeping carts, the Houseman ensures that the housekeeping team has everything needed to fulfill daily responsibilities effectively.

This position requires proactive communication with the housekeeping team and collaboration across other departments to ensure seamless service delivery. The Houseman also plays a crucial role in responding to guest requests swiftly and courteously, reinforcing the company’s dedication to outstanding guest service. Additionally, the role involves adherence to strict safety and security protocols to protect guests, associates, and property while performing duties like handling cleaning equipment and chemicals properly.

The Housekeeping Houseman position at Ivy Hospitality is well-suited for individuals who enjoy a physically active job, possess a strong work ethic, and demonstrate reliability and attention to detail. While prior housekeeping or hospitality experience is preferred, the company values the willingness to learn and adapt within a dynamic hotel environment. Candidates should be comfortable performing physically demanding tasks, including standing for extended periods, lifting heavy items, bending, and pushing carts. Flexibility to work varied shifts, including weekends and holidays, is necessary due to the nature of hotel operations.

Joining Ivy Hospitality means becoming part of a team that values collaboration, respect, and continuous improvement. The Housekeeping Houseman contributes directly to the guest experience by ensuring public spaces are clean, organized, and stocked. This role’s responsibilities extend to assisting with deep cleaning projects and other tasks assigned by management, supporting the overall success of hotel operations. The Houseman is a vital contributor to the company’s mission to provide a clean, safe, and inviting environment for every guest and associate, highlighting the significance of every team member’s contribution.

Overall, this position offers an opportunity for individuals passionate about hospitality to grow professionally within a supportive and nurturing environment. It emphasizes teamwork, consistency, and a service-minded approach. Candidates interested in a role that combines hands-on work with guest interaction and team collaboration will find the Housekeeping Houseman position an excellent fit within the Ivy Hospitality family.

Job Requirements

  • High school diploma or equivalent preferred
  • prior housekeeping or hospitality experience preferred
  • ability to perform physically demanding tasks including standing, lifting, bending, and pushing heavy carts
  • strong communication skills
  • ability to interact professionally and respectfully with guests and associates
  • flexibility to work varying shifts including weekends and holidays
  • commitment to uphold cleanliness and guest service standards

Job Qualifications

  • High school diploma or equivalent is preferred but not required
  • prior experience in a housekeeping or hospitality role is preferred but not required
  • ability to work in a physically demanding role, including standing, lifting, bending, and pushing heavy carts
  • strong communication skills and the ability to interact with guests and associates professionally and respectfully
  • flexibility to work varying shifts, including weekends and holidays, based on business needs
  • commitment to upholding Ivy Hospitality’s standards for cleanliness and guest service

Job Duties

  • Maintain the cleanliness and organization of public areas, including lobbies, hallways, and restrooms, ensuring an inviting atmosphere for guests
  • deliver linens, supplies, and amenities to housekeeping associates promptly, supporting efficient room turnovers
  • assist in removing trash and soiled linens from housekeeping carts and storage areas
  • respond to guest requests, such as additional towels or bedding, promptly and courteously
  • restock housekeeping carts and storage areas with necessary supplies for the team
  • ensure consistent communication with the housekeeping team to prioritize and complete tasks efficiently
  • assist with deep cleaning projects and other special cleaning tasks as assigned
  • follow all safety and security procedures to protect guests, associates, and property, including proper handling of cleaning equipment and chemicals
  • notify the supervisor of maintenance needs or safety hazards observed during daily duties
  • ensure all guest interactions are conducted in a courteous and professional manner, aligning with company standards
  • collaborate with other departments to ensure seamless service delivery and enhance overall guest satisfaction
  • maintain strict adherence to safety and security protocols, including the proper handling of keys, lost and found items, and emergency procedures
  • participate in daily hotel operations meetings and contribute to the overall hotel strategy
  • perform additional duties as assigned by the General Manager/Department Leader, supporting the overall success of hotel operations

Job Criteria

Experience

Entry Level (1-2 years)


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