Houseperson

Courtyard SW Abilene is part of the hospitality portfolio managed by MCR, the third-largest hotel owner-operator in the United States. Located at 4350 Ridgemont Dr., Abilene, Texas, this establishment is committed to providing guests with clean, friendly, safe, and well-organized hotel experiences. MCR operates over 148 premium-branded hotels with more than 22,000 guestrooms across 37 states and 106 cities, under 9 Marriott brands, 8 Hilton brands, and various independent hotels. MCR prides itself on excellence in hospitality, evidenced by its recognition as one of Fast Company's 10 Most Innovative Travel Companies of 2020 and receipt of multiple prestigious awards including the Marriott Partnership Circle Award and the Hilton Legacy Award for Top Performer.

The Houseperson role at Courtyard SW Abilene is a key part of delivering the MCR standard of cleanliness and friendliness. This position centers on maintaining spotless hotel environments and supporting guest experiences through various essential duties. The role demands a strong commitment to teamwork and a can-do attitude, as well as the ability to work efficiently under pressure. The Houseperson is responsible for tasks ranging from luggage handling and cleaning guest hallways and service areas to restocking amenities and managing trash and linen transport. This role requires interaction with guests and colleagues, always with a hospitable attitude, including greeting guests with a smile and using their names when possible.

Housepersons must demonstrate thorough knowledge of hotel operations, including support for events and guest services, while strictly adhering to cleanliness standards both front and back of house. The position involves physical activities such as stooping, climbing, balancing, kneeling, crawling, standing, and lifting, making physical endurance important. The role requires punctuality, adherence to schedule, and a willingness to work varied shifts including evenings, nights, weekends, and holidays.

MCR emphasizes continual improvement through operational checklist accuracy, shift handover effectiveness, and consistent adherence to uniform and grooming policies. Effective communication and collaboration are vital, as team members support each other to create a welcoming environment and maintain top-tier product quality. This role is ideal for individuals seeking to grow within a dynamic hospitality company that values innovation, guest experience, and team success.

In return, MCR offers competitive benefits including hotel discounts, weekly pay, paid time off, retirement options, referral bonuses, career advancement opportunities, and health, dental, and vision insurance available after 30 days for full-time employees. The Houseperson position at Courtyard SW Abilene is an excellent opportunity for those passionate about hospitality and eager to contribute to a highly respected hotel management company operating at the forefront of the industry.