Houseman

South Bend, IN, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Range $12.50 - $16.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

flexible schedules

Job Description

This opportunity is presented by a reputable casino that prides itself on delivering exceptional guest experiences in a dynamic and fast-paced hospitality environment. As a thriving entertainment destination, the casino offers a wide range of amenities including gaming, dining, and event hosting services, ensuring an engaging atmosphere for all visitors. The company is committed to maintaining high standards of service and safety, fostering a positive work culture, and encouraging professional growth among its employees.

The role of Banquet Houseman is pivotal within the casino's banquet and event services team. This position is responsible for assisting with the setup, service, and cleanup of all banquet functions, ensuring each event meets and exceeds the expectations of guests. Being a fast-paced job, it requires constant customer interaction and teamwork to maintain a productive and safe working environment. The Banquet Houseman will play an essential support role during events by efficiently preparing banquet rooms according to specifications, managing equipment inventory, handling guest requests, and communicating effectively with supervisors and other departments. This includes coordinating with servers and event coordinators to ensure smooth delivery of services and maintaining cleanliness and organization in all banquet areas.

This position demands a high level of physical activity, including lifting heavy items and standing for extended periods, and the ability to work in an environment that can be noisy and smoky, typical of a casino setting. The Banquet Houseman not only contributes to operational success but also promotes a culture of fun and mutual respect among colleagues and guests, applying safety and sanitation protocols rigorously. The job offers an excellent opportunity for individuals who enjoy active roles within hospitality and event services and are looking to become part of a team that values dedication, professionalism, and guest satisfaction.

Job Requirements

High school diploma or G.E.D. preferred
Level 4 Gaming License required
Ability to stand, walk, use hands and arms, bend, kneel, stoop, crawl, talk, and hear regularly
Ability to lift, push, pull and/or move up to 100 pounds
Successful completion of screening for essential job functions
Availability to work in a casino environment with noisy and smoky conditions
Willingness to adhere to all safety, sanitation and security policies
Ability to attend all required trainings, meetings, and staff sessions
Must be able to perform all physical demands of the position

Job Qualifications

High school diploma or G.E.D. preferred
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to perform basic math skills including addition, subtraction, division, and multiplication
Ability to apply common sense understanding to carry out detailed but uninvolved instructions
Strong communication and teamwork skills
Commitment to excellence and maintaining a professional demeanor when interacting with guests and colleagues

Job Duties

Set rooms, buffets, and tables according to BEO specifications and supervisor instructions
Handle all guest requests and request assistance from Banquet Supervisor as necessary
Ensure that all storerooms are clean, organized and secured
Organize banquet rooms to ensure a productive, safe and energy conserving work environment
Ensure that all unused rooms are set to department's standards
Constantly communicate all concerns to Banquet Supervisor
Assist in equipment inventory as scheduled
Ensure proper maintenance including cleaning and repair of all equipment
Pick up food from kitchen and return dirty dishes and carts to dish area
Ensure hot boxes are properly operating and assist in expediting the food
Assist servers during service by responding to their requests and notify Banquet Supervisor immediately of any difficulties
Advise Sales department and Banquet Supervisor regarding equipment needs, rentals, supply needs, and staff issues
Assist in record keeping and filing
Attend staff set-up and technical training regularly
Maintain a cooperative, team-like attitude in working with supervisors and fellow employees
Perform all guest contact activities with a cordial, efficient and professional manner while maintaining commitment to excellence
Adhere to all department and casino-wide policies and procedures
Enforce all safety and sanitation procedures including safety guidelines and OSHA requirements
Maintain adequate level of security to safeguard equipment inventory
Attend all department and staff meetings and trainings as required by management
Work closely with Event Management and Group & Event Coordinator to ensure smooth delivery of all services and events
Empty trash and stock bus carts as needed
Maintain side stands, cleanliness of banquet area and stock prescribed pars
Maintain constant awareness of services, promotions, and events offered at the facility and inform guests