Housekeeping Supervisor - Renaissance Framingham Hotel and Conference Center

Renaissance Framingham Hotel and Conference Center, a notable property under Colwen Hotels, is renowned for its commitment to exceptional hospitality and guest satisfaction. Colwen Hotels is a distinguished hospitality group characterized by its hard work, character, and authenticity, known for cultivating innovative ideas and empowering employees to bring forward-thinking concepts to life. With a portfolio of 40 hotels across 10 states, Colwen Hotels is a major player in the hospitality industry, emphasizing growth, career advancement, and employee development. They pride themselves on maintaining high standards of service and cleanliness, constantly striving to stay ahead of industry trends and expectations for guest experiences.

The Renaissance Framingham Hotel and Conference Center is currently seeking a dedicated, engaging, and detail-oriented Housekeeping Supervisor to lead the housekeeping team. The role is pivotal in ensuring that the hotel complies with the company and brand standards by delivering the highest level of cleanliness to all guest areas. The ideal candidate is a hands-on leader, ready to support and develop the team of housekeeping associates while improving guest satisfaction scores. This position involves both supervisory responsibilities and active participation in the housekeeping operations, including auditing performance, inspecting rooms, and ensuring supplies and equipment are well maintained and organized.

The Housekeeping Supervisor will perform daily inspections of rooms and public spaces to enforce quality and safety standards, support the Executive Housekeeper and hotel leadership, and coordinate assignments to optimize productivity. This role requires excellent interpersonal and communication skills, leadership capabilities, and proficient time management and organizational skills to successfully manage and motivate the housekeeping team. Experience with property management systems and common computer software is essential, with bilingual skills being an added advantage.

Beyond the immediate responsibilities, the Housekeeping Supervisor contributes to creating a welcoming environment by maintaining rooms and public areas immaculate for arriving guests, including VIPs, and assisting the team during peak times or other duties as assigned. The role is hourly, with a wage range of $19.00 to $20.00, reflecting the company's competitive compensation approach. Joining Renaissance Framingham Hotel under Colwen Hotels means becoming part of a forward-thinking and growth-oriented hospitality group that values hard work, character, and innovative guest service solutions. The benefits package includes comprehensive medical, dental, and vision insurance, paid time off, retirement plans with employer match, and exclusive employee discounts, reinforcing the company’s commitment to employee well-being and career progression.