HOUSEKEEPING SUPERVISOR (ON-CALL)

Honolulu, HI, US|Onsite

Job Overview

Compensation

Type:

Hourly

Rate:

Exact $26.25

Benefits

competitive base salary

Paid Time Off

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Pet insurance

401k Retirement Plan

Costco Membership

Bereavement leave

Management Contract Referral Program

Education Assistance

Employee rates at over 35 hotels

Monthly Cell Phone Stipend

Dry Cleaning Services

Hotel Level Executive Bonus Program

retention bonuses

Lead Share Program

associate of the month/quarter and company-wide associate of the year programs

Associate Referral Bonus Program

Job Description

Springboard Hospitality is a distinguished third-party hotel management company with over 30 years of experience in the hospitality industry. Known for transforming lifestyle hotels across various locations from the beautiful islands of Hawaii to the tip of Florida, Springboard has established itself as a leader in delivering exceptional hotel experiences. The company’s team is a vibrant blend of independent innovators, savvy storytellers, adventure seekers, tech entrepreneurs, free thinkers, and community leaders, all driven to make an impact across one of the most diverse hotel portfolios in the industry. With a foundation built on intentional culture, Springboard Hospitality is committed to... Show More

Job Requirements

High school diploma or GED
minimum 2 years housekeeping or related industry experience
proficient with Microsoft Office and Outlook
ability to type 45 wpm
knowledge of Opera PMS preferred
excellent communication skills in English
ability to follow detailed instructions closely
able to work independently and in a team
strong organizational and multitasking capabilities
maintain high standards of personal appearance
abide by payroll and safety policies
able to handle confidential information discreetly
available to work hours mainly Monday to Friday 8am to 5pm PST, with occasional weekend or holiday shifts
able to travel as required for hotel needs.

Job Qualifications

High school diploma or GED required
college degree preferred
at least 2 years of related experience in housekeeping or hospitality
advanced knowledge of computer software including Microsoft Office and Outlook
proficiency with Opera property management system preferred
ability to type 45 words per minute
strong confidentiality and discretion skills
excellent customer service and sales skills
outstanding communication skills in English, both written and oral
energetic and outgoing personality
excellent interpersonal and organizational skills
ability to follow directions with attention to detail, speed, and accuracy
teamwork skills and ability to work with minimal supervision
multitasking abilities in a fast-paced environment
basic understanding of financial information and arithmetic problem-solving
ability to properly store, secure, and issue supplies
ability to complete reports efficiently and timely
knowledge of property safety and security procedures
ability to travel as needed for hotel familiarization and content creation shoots.

Job Duties

Supervise the housekeeping associates to attract, retain and motivate them while providing a safe work environment
interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate
maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working
listen to, understand and clarify concerns and issues raised by staff and co-workers with attentiveness and courtesy
maintain regular attendance based on property needs and standards
use proper two-way radio and phone etiquette when communicating
inspect staff work performance daily within assigned sections to ensure standards and productivity
oversee organized closing of floor procedures
ensure daily records assignments are completed and submitted on time
maintain key control system and collect keys and assignment sheets daily
supervise laundry and housekeeping operations, holding staff accountable
document poor work performance, misconduct, attendance issues, and improper attire
ensure staff takes meal and rest breaks
handle lost and found items according to standards
inspect VIP rooms and communicate availability
supervise daily cleaning of guest rooms, public areas, and back of house areas ensuring compliance with safety and sanitation standards
monitor and report payroll and supply expenses
respond to guest requests, concerns, and problems in a friendly and service-oriented manner
implement emergency training and procedures
refer maintenance issues to Engineering
assume all Housekeeping Manager functions in their absence
participate in hotel committees and task force assignments.

Job Location

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