Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Standard Hours
Day Shifts
Benefits
healthcare
financial benefits
Time Off Benefits
wellness incentive programs
Employee Discounts
Free Meals
Free parking
Professional Development
volunteer opportunities
Job Description
MGM Resorts International is a global leader in the hospitality and entertainment industry, renowned for creating extraordinary experiences for guests around the world. With multiple properties offering premier gaming, luxury accommodations, fine dining, and world-class entertainment, MGM Resorts has established itself as a symbol of excellence and innovation in the resort and casino sector. Situated in Springfield, Massachusetts, MGM Springfield is a vibrant destination that brings the excitement, energy, and elegance of MGM Resorts to this region, enhancing the local community with both employment opportunities and a unique entertainment venue. The company fosters a culture of diversity, teamwork, and customer-centric... Show More
Job Requirements
- Has a high school diploma, GED or equivalent
- Has 1+ years of prior relevant experience
- Preferred similar supervisory or management role working in a similar resort setting
- Able to clean guestrooms including duties such as making bed(s), vacuuming, emptying trash, wiping down or dusting all surfaces
- Able to clean bathrooms by scrubbing basins, bathtubs, shower walls and doors, toilets, and tile floors with damp rags and proper chemicals when applicable
Job Qualifications
- Has a high school diploma, GED or equivalent
- Has 1+ years of prior relevant experience
- Preferred similar supervisory or management role working in a similar resort setting
- Able to clean guestrooms including duties such as making bed(s), vacuuming, emptying trash, wiping down or dusting all surfaces
- Able to clean bathrooms by scrubbing basins, bathtubs, shower walls and doors, toilets, and tile floors with damp rags and proper chemicals when applicable
Job Duties
- Responds to and resolves guest complaints in a timely manner and creatively solves problems
- Meets the demands of a fast-paced environment by using good judgment and the ability to multitask
- Promotes and maintains the highest level of customer service to all guests while staying alert to their needs
- Ensures the privacy and confidentiality of guests and limits requests for information pertaining to guests in accordance with hotel policies
- Completes all duties in accordance with property standards and procedures and adheres to all company policies and legal requirements regarding safety, health, and welfare of guests, employees, and the property
- Inspects guest rooms completely and thoroughly for cleanliness
- Enters or calls all statuses of guest rooms work orders, carpets, damages
- Maintains knowledge of hotel information in order to answer guest inquiries
- Maintains records including repairs needed, lost and found items, and quality of work completed by employees
- Completes daily worksheets accurately and in a timely manner
- Submits all required daily paperwork including key sheets, task sheets, productivity, evaluations, etc. to the appropriate Management team
- Supervises assigned floors and ensures all rooms, hallways, and other areas are cleaned to property standards
- Supervises Housekeeping employees to ensure they are alert to all their duties and adhere to MGM Resorts International and Housekeeping policies and procedures
- Instructs employees and new hires on the products used for cleaning in accordance with Occupational Safety and Health Administration (OSHA) chemical Right to Know standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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