Housekeeping Supervisor - InterContinental Indianapolis

IHG, or InterContinental Hotels Group, is one of the world’s leading hotel companies, recognized for its impressive portfolio of luxury and upscale hotel brands. The InterContinental Indianapolis is a distinguished part of this global network, presenting an exceptional blend of urban luxury and timeless style. Located on Monument Circle, the iconic Illinois Building has been meticulously restored to feature 170 modern guestrooms and 17 luxurious suites. Guests can enjoy exclusive amenities including the Lobby Lounge and the stunning rooftop bar offering spectacular views of the city’s landmark. This landmark provides an enchanting ambiance for both leisure and business travelers, emphasizing comfort, excellence in service, and a culturally rich hospitality experience.

The InterContinental brand is synonymous with global travel experiences enriched by cultural diversity and sophisticated settings. With 60 properties in development worldwide, the brand continues to expand its presence, offering exceptional career opportunities to hospitality professionals who want to thrive in a dynamic and internationally focused environment. As employees of IHG, colleagues are given "Room to Belong," promoting inclusivity and empowerment; "Room to Grow," supporting continual personal and professional development; and "Room to Make a Difference," encouraging individuals to positively impact guests, communities, and each other. These values foster a workplace culture that is thoughtful, cultured, and remarkable.

The Housekeeping Supervisor position at the InterContinental Indianapolis is crucial for maintaining the high standards of cleanliness and guest satisfaction for which the brand is known. Reporting to the Executive Housekeeper, the supervisor oversees the daily operations of the housekeeping department. This role involves effective supervision, coordination, and motivation of the housekeeping staff to ensure that all rooms, public areas, storage, and laundry rooms meet rigorous cleanliness and maintenance standards.

A key responsibility of the Housekeeping Supervisor is coordinating closely with the front desk to communicate room status, ensure guest needs are met, and enhance guest relations through exceptional service delivery. The supervisor ensures compliance with safety standards such as OSHA guidelines and MSDS protocols, guaranteeing a safe working environment for all team members. They also lead initiatives in cost control and payroll management and help in inventory management, ordering supplies, and maintaining adequate stock levels to support smooth operations.

Training and development of housekeeping attendants, public area attendants, and housepersons form an essential part of the role. The supervisor delivers ongoing training to ensure all team members adhere to housekeeping standards and excel in their roles, contributing to the overall guest experience. This leadership role requires a strong background in housekeeping with at least 2-3 years of experience in a high-volume hotel, conference center, or resort environment, including supervisory experience.

The InterContinental Indianapolis offers an hourly wage of 20 dollars for this position and a comprehensive benefits package that includes paid time off, medical, dental, and vision insurance, 401k retirement plans, and global hotel discounts. The company is committed to fostering an inclusive, supportive, and diverse workplace where all employees feel valued and empowered. Joining IHG means becoming part of a global family dedicated to delivering remarkable experiences and achieving excellence together. The role not only promises a rewarding career path but also the opportunity to be part of a world-renowned luxury hotel brand passionate about culture, travel, and hospitality excellence.